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Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

Scholar

Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

Dear reader, 

 

When I activate free-dome VPN I run into errors sending or receiving e-mail. 

I did not find a solution in the How-to.

all I found is this issue, which is closed : https://community.f-secure.com/t5/F-Secure/Apple-Mail-unable-to-connect-to/td-p/81158

 

I now switch off the VPN connection to receive and send e-mails. I do not want to do this when I am connected to an open WiFi at a flex workplace.

 

Hope you have a solution for me.

 

Cheers,

Marja van Solkema

4 REPLIES
Community Manager

Re: Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

Hi Marja,

 

Are you having this issue in both sending and receiving emails? Have you checked this article and the recommended troubleshooting for sending emails issue with Freedome on?

 

May I know what is your email client in which you see this issue?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

Hi, thanks for your response. I have not yet solved the issue.

I am seeing the it with my icloud account as well as with the mail via my hosting partner. 

The article suggestions do not do the trick for me. I am currently looking into the remain mail settings.

Cheers, Marja

Scholar

Re: Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

I have the issue with both sending and receiving emails. As well in icloud as in my business mail account.

The error message: 

 

"Mail was unable to connect to server “p55-imap.mail.me.com” using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct."

 

Same message for my business mail - I have checked the connection to the mail account - it is set correctly, using SSL.

 

Hope you can help me out

 

 

Community Manager

Re: Mail cannot be sent nor received when Free-Dome is activated on MacBook Air

Hello MarjavSo,

 

I would recommend to get in touch with our support team here for further troubleshooting.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.