May I have the following details to assist you further on this?
1. Is it a multi license or a single license code?
2. How many devices are currently using Freedome at the moment?
3. Please provide us a screenshot of the error message seen.
1. It was a single licence
2. 1 device, my Macbook Pro
Dear Jonathan Horsfall,
Thank you for your order.
Below you will find your reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us.
We have received your order and it is undergoing normal, manual processing, which will be completed within the next hour. In exceptional cases, the process may last longer.
Nonetheless, upon completion of the manual processing, you will receive an email with further information about your order. Please do not place another order until you have received a confirmation email from us about this order or you may be billed twice.
Thank you for your patience and understanding.
EDIT: Personal Identification Information
We have advised the support team to resend your license information to your email address. Could you please check your email for the license code details?
May I know if you have purchased Freedome code from F-Secure directly? Or are you referring to another product for the code?
Please elaborate on your issue so that we can assist you further.
I have removed your personal identification information since this is a public forum and it is available for anyone to view. Please check your Inbox, i have sent you a private message regarding your license key information.
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