License code not valid after reinstalled Freedome

ChristerGa
ChristerGa Posts: 2 New Member
in F-Secure VPN

After reinstalled Freedome app for windows. The license code cant be validatet.

Like Awesome

Comments

  • Maximir
    Maximir Posts: 2 New Member

    By me too. 

    I had to reinstall my windows and now my 3 year license is gone.

    Wtf?

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi ChristerGa and Maximir,

     

    May I know how you purchased your Freedome licenses? Is it a single license or a multi license code?

    Like Awesome
  • ChristerGa
    ChristerGa Posts: 2 New Member

    Its multi license code for 3 units. i hav used them all (phone, ipad an pc).

    Like Awesome
  • Maximir
    Maximir Posts: 2 New Member

    I guess, it was a multi license licence. It was an Promotion action in Germany. And i get a 3 year license ( 1+1+1) .

    Im sorry, but what is a meaning of 3 year license if you loose it when you reinstall the Programm or windows????

    Like Awesome
  • Hneri
    Hneri Posts: 2 New Member

    Same problem here. I had to reset Android phone (firmware update) and install Freedome again. And now my license is not accepted. Does this extend my license?

     

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    @ChristerGa, could you please send me a private message of your purchase for Freedome with your purchase details like code used/purchase invoice/date of purchase to check further?

     

    @Maximir, May I know how you got the promotion code in Germany? Could you please pass me the promotion code you received and other details of the promotion through private message to check further?

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi @Hneri,

     

    As mentioned above, please pass on the information of how Freedome is purchased for your devices. What is the error message you see when you validate the code?

    Like Awesome
  • Hneri
    Hneri Posts: 2 New Member

    I got Freedome as a part for F-Secure SAFE (by Samsung). On email invitation there is no mention if this is only for one device or multiple. Actually I have Freedome license in use on Samsung Android tablet (too?) so it might be also blocking Phone if license is for only one device.

    Error is: "Oops - Code is not correct. Try again."

     

    Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Hneri,

     

    Did you purchase SAFE licenses from Samsung or was it a SAFE trial account from Samsung?

    Like Awesome
This discussion has been closed.

Categories

Product & Pricing Info