I've had the same problem for awhile. Tried to connect to Finland, UK, US among others and it's definitely not related to the location.
Windows 10, latest Freedome update etc. Previously there have been guides to do all kinds of tricks to refresh drivers, do dnsflushes, rename the TAP-driver... Nothing has helped to resolve this problem permanently.
I never really got any response from the customer service. Thinking about cancelling my subscription as this is not what I paid for.
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