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How to switch Freedome for iPhone to use another F-Secure customer account

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Scholar

How to switch Freedome for iPhone to use another F-Secure customer account

I would need to logout of the F-Secure account for Freedome and use another account. Uninstalling Freedome, removing the backup from iCloud and then rebooting the device still keeps the data of the account and states the product is expired when installed back. It does not help that this (I am sending this report with the "deceased" account) account has zero clients, so the device has been removed and "should" have been cleared now. Is not.

 

There seems to be no way to logout. Having bought the licence about a month ago, it seems to stay unused and my device without VPN. There must be some way to fix it?

 

Saa vastata myös suomeksi!

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: How to switch Freedome for iPhone to use another F-Secure customer account

Hey 0_sku, 

 

Thank you for letting us know about your experience with Freedome.

 

You don't need to reset your phone. There is a way for you to log out from your old account.

 

Please uninstall the app and wait for 9 days for the App Store to release your subscription. 9 days later, install the app and you'll see the option to Log in. 

 

More info about Freedome for iOS grace periods: Grace periods with FREEDOME subscriptions

 

5 REPLIES
Community Manager

Re: How to switch Freedome for iPhone to use another F-Secure customer account

Hi 0_sku,

 

May I know if you have purchased Freedome from App store or is it a multi device subscription or is it a TOTAL subscription?

 

Could you please elaborate from which account to which account are you mentioning to change the subscription?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: How to switch Freedome for iPhone to use another F-Secure customer account

It is a 7 device 12 month TOTAL subscription made trough F-Secure site.

 

So there seems to be no way to logout the old account within the Freedome software for iOS. If a user could just logout the software when it is uninstalled, or if the software would release the phone to use any account (with new login) once the device is removed from the list of devices in the previous account. That should be expected behavior: you remove a device, then it has no licence, and new login would be needed. Instead you have to reset the phone? Nah, will change to competition and be done with Freedome.

Moderator

Re: How to switch Freedome for iPhone to use another F-Secure customer account

Hey 0_sku, 

 

Thank you for letting us know about your experience with Freedome.

 

You don't need to reset your phone. There is a way for you to log out from your old account.

 

Please uninstall the app and wait for 9 days for the App Store to release your subscription. 9 days later, install the app and you'll see the option to Log in. 

 

More info about Freedome for iOS grace periods: Grace periods with FREEDOME subscriptions

 

Scholar

Re: How to switch Freedome for iPhone to use another F-Secure customer account

The account was removed from F-Secure system over a phone call and the app still signs into the old account with iPhone after reinstalling the app, should I now still wait 9 days that the Apple system clears the data the same as if it would have been bought from the App Store?

Moderator

Re: How to switch Freedome for iPhone to use another F-Secure customer account

Hey 0_sku,

 

Thanks for marking my reply as a solution. You're the first person who marked my reply as a solution :)

 

It seems you need to wait for 9 days, after the grace period has ended you'll see an option "Log In" in the Subscription page.