cancel
Showing results for 
Search instead for 
Did you mean: 

How to renew and upgrade licence ?

Aspirant

How to renew and upgrade licence ?

Hello,

 

I currently have a license for 3 devices, with an expiration date at 6th february 2017.

 

I would like to :

- renew license for one year for 5 devices.

- be able to use 5 devices in my current subscription.

 

Is it possible to upgrade today my current license from 3 to 5 device (without paying for a whole year, as my license expires in less than a month), and in the same time renew it for the next year ?

 

Or am I have to wait until february ?

 

I hope my question is clear Smiley Happy.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: How to renew and upgrade licence ?

Hi eric1,

 

It is not possible to upgrade your current license to 5 devices from 3 devices as the current license is only for 3 devices. Your current license cannot be changed to a different license size within the given time period. However, you can always renew your license to 5 devices when your current subscription expires.

 

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
2 REPLIES 2
Community Manager

Re: How to renew and upgrade licence ?

Hi eric1,

 

It is not possible to upgrade your current license to 5 devices from 3 devices as the current license is only for 3 devices. Your current license cannot be changed to a different license size within the given time period. However, you can always renew your license to 5 devices when your current subscription expires.

 

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Highlighted
Aspirant

,Re: How to renew and upgrade licence ?

Ok, too bad.

 

thanks for your response anyway.