How to generate diagnostic logs (FSDIAG) from the Freedome user interface

Issue:

How to generate diagnostic logs (FSDIAG) from the Freedome user interface

Resolution:

For iOS and Android

  1. Open Freedome
  2. Tap the menu button
  3. Tap on About
  4. Tap 7 times on version number
  5. Tap Send log file
  6. This will open your email account. Rename the email title to your (case number)_Freedome logs
  7. Tap Send
  8. Inform the technician that you have sent the log files

For Windows and Mac

  1. Open Freedome
  2. Click Help
  3. Click About Freedome
  4. Click 7 times on the version number
  5. Click Run Support Tool below (For Mac: Enter Admin Password)
  6. Click Run diagnostics
  7. Once done, click Close
  8. fsdiag.7z is now saved on your desktop. (For Mac: locate the fsdiag destination folder - document or downloads) Attach and reply the email from support

Article no: 000002358

Pricing & Product Info

For product info and pricing please go to the F-Secure Freedome product page

Version history
Revision #:
3 of 3
Last update:
‎24-10-2019 03:14 PM
Updated by:
 
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