How can I recover a lost product subscription key?

Tommy87
Tommy87 Posts: 2 New Member

Hi,
I cant find the mail with my subscription key for Freedome (F-Secure).
I bought it on f-secure.com.
I have it Aktiv on my computer but i would like to install it on my phone.

Comments

  • Tommy87
    Tommy87 Posts: 2 New Member

    Thank you,
    I recievd the email with the code.
    Saved my day :)

     

    Friendly Regards
    /Tommy.

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Glad to know it helped, Tommy!

  • oldbill
    oldbill Posts: 2 New Member
    i also have lost my subscription code can you resend my email please
  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Done, @oldbill! Your purchase email is resent to your email address.

  • Torleiv
    Torleiv Posts: 3 New Member

    Seems to me this is a reoccurring issue, why not make the key visible in programme in stead  of hiding it? 

  • oldbill
    oldbill Posts: 2 New Member

    Email received , thanks for your help.

  • jumi_
    jumi_ Posts: 1 New Member

    Hi,

     

    I have also lost my subscription key and can`t install Freedome to my new mobile phone. Can you send subscription key again?

     

     

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi @jumi_,

     

    Your subscription email for Freedome has been resent to you. Please check your email for the subscription details.

  • Freedomefan
    Freedomefan Posts: 3 New Member

    Hi Lakash, I have the same problem, could you or someone send the subscription key? Thank you! 

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi @Freedomefan,

     

    I have asked our support team to resend your order email to you. Your license code details should be in that email.

  • Airborne82
    Airborne82 Posts: 1 New Member

    Same issue 

  • Ya-Ri
    Ya-Ri Posts: 1 New Member

    Hi, I have the same problem. Could you send me the code as well?

     

    Thanks,

     

    Jari Avikainen

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi @Ya-Ri,

    Your purchase order email has been resent to your email address. You can find the code in there.

     

    Hi @Airborne82,

    May I know if you have purchased Freedome from us directly or is it from the appstore? Could you please elaborate on your current issue to assist further?

  • Freedomefan
    Freedomefan Posts: 3 New Member

    Hi Laksh,

    couöld you ask someone to resend it again?

    I am at a location where i am rarely, however I have full access to my emails etc. And again I am lost with how to recover the product subscription key. Doesn´t matter how much I go through the emails a couple of months back, I find no trace of any subscription key sent to me. And yet, I did manage to get it to work in August. 

    Apparently I have bought the license at cleverbridge.

    Please help.

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi @Freedomefan,

     

    I have asked our support to resend it. Kindly mark the email as important so that you can easily find it in the future.

     

    You may also directly contact our suport team via chat or phone if you would like to know any details about your subscription key.

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