How can I generate a
FREEDOME log file with my smartphone?
If you have technical problems with your product, you can create and send a log file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your device.
To generate a log file with your smartphone:
Open the FREEDOME app.
Tap the main menu in the top-left corner, and select About. The About FREEDOME page opens.
Tap seven times on the version number. The SEND LOG FILE button is displayed at the bottom of the screen.
Tap the SEND LOG FILE button and select your email sending method. The email message opens with the log file attached to it.