How can I delete the duplicate license and instead use the license on my other device?

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Novice

How can I delete the duplicate license and instead use the license on my other device?

Hi,

 

I have purchased F-Secure Total for 7 devices. When in my F-Secure page it tells me that I still have 2 more slots for installing the package on. However, when I try to activate the Freedom on the new device, it tells me that I don't any more available licenses. I think the problem is that there are some device(s) that have active duplicate licenses. How can I delete the duplicate and use the license on my new device? 

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: How can I delete the duplicate license and instead use the license on my other device?

Hello,

 

With my experience -> My F-Secure Account (Total subscription) do not show count about Freedome, but only about F-Secure SAFE installations;

 

I not sure about "remove" certain license/device for Freedome -> but with fresh 'try to install' (or 'try to activate' subscription-license as Total-provider) there should be prompt/dialog about "re-use" licenses;

 

You able to re-check next articles about Total and Freedome:

 

--> https://community.f-secure.com/t5/Total-security/How-do-I-take-F-Secure-Freedome/ta-p/86321

--> https://community.f-secure.com/t5/F-Secure/What-happens-when-Freedome-asks/ta-p/78984

--> https://community.f-secure.com/t5/F-Secure/What-is-the-Log-in-button-used/ta-p/83084

 

Sorry for my reply.

 

Thanks!

1 REPLY 1
Superuser

Re: How can I delete the duplicate license and instead use the license on my other device?

Hello,

 

With my experience -> My F-Secure Account (Total subscription) do not show count about Freedome, but only about F-Secure SAFE installations;

 

I not sure about "remove" certain license/device for Freedome -> but with fresh 'try to install' (or 'try to activate' subscription-license as Total-provider) there should be prompt/dialog about "re-use" licenses;

 

You able to re-check next articles about Total and Freedome:

 

--> https://community.f-secure.com/t5/Total-security/How-do-I-take-F-Secure-Freedome/ta-p/86321

--> https://community.f-secure.com/t5/F-Secure/What-happens-when-Freedome-asks/ta-p/78984

--> https://community.f-secure.com/t5/F-Secure/What-is-the-Log-in-button-used/ta-p/83084

 

Sorry for my reply.

 

Thanks!