Having active subscription, but service has been denied

Supporter

Re: Having active subscription, but service has been denied

Hi Yzord,

 

I got answer that our research team is still investigating and need more time to find a solution.

 

Could you also please confirm that your device is not jailbroken?

Aspirant

Re: Having active subscription, but service has been denied

The device was jailbroken, but because i need this vpn (automatically connect when you put your phone on) i have reinstalled iOS without jb. Same results.

Supporter

Re: Having active subscription, but service has been denied

Got an answer now. Please try to restore your purchases again (Subscription > Restore purchases link) and sign-in with the apple ID in which you did the initial purchase.

Aspirant

Re: Having active subscription, but service has been denied

I guess this is a joke, isn't? Did you see my screenshots on the first page? How come i see the subscription in the App store? Because I use my original apple ID. I have no other.

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Aspirant

Re: Having active subscription, but service has been denied

Any news? This takes a long time now Smiley Sad

F-Secure

Re: Having active subscription, but service has been denied

Hi Yzord,

 

sorry for the delay, but I can assure you at least that this is being actively worked on.  I'll be checking in with the Freedome team and keeping you apprised of the progress.  Thanks so much for your patience - it seems this issue was entirely unexpected.

 

// Chrissy

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Novice

Re: Having active subscription, but service has been denied

I have free subsription up to jan 2015. However on one of my devices it informs me that I am not protected and that my subscription has expired....

 

Aspirant

Re: Having active subscription, but service has been denied

I renewed my subscription for F-Secure for Mac and got Key code.  Entered Key code and only can get continuing hanging message: Waiting for the server to validate the subscription key.  The Key status does not change and the software remains non-renewed.  Any suggestions.  Can not reach Support desk on chat line...that hangs too.

Aspirant

Re: Having active subscription, but service has been denied

This is really getting ridicoulus. We are a month further and no support AT ALL!!!! I keep paying for my subscription, but i cannot use the service. It sounds like a scam to me and I am going to warn everyone trough the app store for this.

 

One month....are you all sleeping there?

F-Secure

Re: Having active subscription, but service has been denied

Hi,

 

I'm sorry for the delays with this case. We have investigated this but unfortunately we still haven't been able to figure out what has caused this problem. We aren't aware of any other similar cases from our users, so there is something very unique involved here. 

 

I'll contact you again by private message with some specific questions for you.

 

Yours,

Tapio

 

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Tapio Keihänen
F-Secure Freedome Service Manager