I have an active subscription trough the app store for my iPhone (which is still active), but all of a sudden Freedome tells me that my subscription has been expired while i have paid my bill. Is this a joke? Time to get Cloak instead of Freedome
I already have a recurring subscription from March and always paid my bills. So I don't know what is going on, but it is really annoying to know that i have paid and can't use it. I don't trust the system anymore.
Hello, is there somebody? I need support about this, but no support at all. I want my service please, i paid for it. Tell me where to go to get support.
We need more information to investigate this further. We have contacted you with a private message here in our Community, so please could you check your private messages and get back to us?
I have send the log file. From what i could see it says:
Got notification of a purchase, which user has not tapped. May be some old purchase is getting verified.
We're investigating this issue, thank you very much for the logs. We already can see that this is a very rare problem that we haven't seen before so we need a little time to investigate what has gone wrong.
it has been 8 days now and it is still not working. Sended a PM this morning, no reaction at all.
Although it is a very rare problem and i understand that they might need some time, but a little communication would be nice.
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