cancel
Showing results for 
Search instead for 
Did you mean: 

Had a active subscription, changed phones and now it's gone.

Highlighted
Scholar

Had a active subscription, changed phones and now it's gone.

Can I sign back in or get my subscription back? Paid for it. 

1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: Had a active subscription, changed phones and now it's gone.

Purchased it on my android phone. My mistake, apologise I didn't properly log in before asking the question. All fine now I reset my password to get back into the account.

3 REPLIES
Moderator

Re: Had a active subscription, changed phones and now it's gone.

Hello @AlfieC,

 

Did you purchase the Freedome through playstore or iOS? or directly through F-secure website?

 

Freedome for Ipads, Iphones and Android devices are tied to the email ID if you purchase it from AppStore or Google PlayStore.

 

 If you have purchased Freedome from Google Play or Apple App Store, you can have Freedome installed on all your other devices as long as these devices are registered to the same Google email address (Google Play) or Apple ID.

 

If you have purchased Freedome from F-Secure web store or a retailer, you should have received the invoice with license for Freedome. You can install the same subscription on different devices what your subscription allows.

 

Scholar

Re: Had a active subscription, changed phones and now it's gone.

Purchased it on my android phone. My mistake, apologise I didn't properly log in before asking the question. All fine now I reset my password to get back into the account.

Moderator

Re: Had a active subscription, changed phones and now it's gone.

Hello @AlfieC

 

Its alright, glad to know that you have managed to activated.