[HELP] Where I can find my account ID?

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Scholar

[HELP] Where I can find my account ID?

I bought Freedome in Sep for my Mac. Can I use Freedome on my iphone as well? If yes, where I could find my account ID? I counldn't find my purchasing email I think 

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Community Manager

Re: [HELP] Where I can find my account ID?

Hi Molly3,

 

The account ID is the same subscription code which you purchased for Freedome (subscription code = account ID for your iOS). Did you already purchase a multi device license for Freedome?

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6 REPLIES 6
Community Manager

Re: [HELP] Where I can find my account ID?

Hi Molly3,

 

The account ID is the same subscription code which you purchased for Freedome (subscription code = account ID for your iOS). Did you already purchase a multi device license for Freedome?

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Scholar

Re: [HELP] Where I can find my account ID?

But where can I find my subscription code?? I just bought the license in Sep. and have been using it on my Mac. Is it possible to find my subscription code somehow?? Thanks!
Community Manager

Re: [HELP] Where I can find my account ID?

Hi Molly3,

 

You can find the subscription code from the order details email. Please check your inbox for the email you received after the Freedome purchase.

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Scholar

Re: [HELP] Where I can find my account ID?

Same issue, but with an additional twist, 
I dont have that email, due to a server-crash.

Community Manager

Re: [HELP] Where I can find my account ID?

Hi @Torleiv,

 

I have asked the support to resend your order details to your email address (which you used during the purchase). Could you please check your email for the license details?

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Scholar

Re: [HELP] Where I can find my account ID?

Thank you, that solved my problem