cancel
Showing results for 
Search instead for 
Did you mean: 

Freedome on iOS doesn't connect to any location

Symptoms

Starting from Freedome version 2.7.1, Freedome has been unable to connect to any of the locations. This seems to happen more on WiFi networks than with mobile data.

Diagnosis

Freedome started to use IKEv2 protocol with version 2.7.1 on devices running iOS 10 or later. This is an updated version of the earlier IKEv1 protocol.

Some older routers, modems and firewalls may not support IKEv2 protocol, or they may have been configured not to pass IKEv2 protocol through. If you're experiencing this problem, please check your router, modem and firewall configuration to see if that could explain the issue.

Solution

Starting from Freedome version 2.7.2, you can also switch back to IKEv1 protocol in case you can't use IKEv2 in your network.

You can switch back to IKEv1 by opening the Freedome menu, then Settings, and turning off the "Use IKEv2" option.

Pricing & Product Info

For product info and pricing please go to the F-Secure Freedome product page

Version history
Revision #:
3 of 3
Last update:
‎22-08-2017 02:35 PM
Updated by: