Freedome on Mac cannot connect after waking up from sleep

[Laksh]

Hi t1m0,

Please get in touch with our support team via chat/phone in order to investigate this issue further.

[girishsj]

My problem went away just when the technical support asked me to collect sample for the processes. But the problem is now back.

Just heads up, I was asked to collect the following when the problem was happening.

Run each command from the terminal:

    sudo sample openvpn -f openvpn-sample.txt
    sudo sample Freedome -f Freedome-sample.txt
    sudo sample FreedomeDaemon -f FreedomeDaemon-sample.txt

Hope they find the bug soon and fix it.

[Laksh]

Hi girishsj,

Thank you for providing us with your feedback. I have passed on your reply to the support team so that they can continue the troubleshooting with you.

[t1m0]

Still same problem. Now using ver. 2.11.5038.

Greetings T

[girishsj]

Me too. I upgraded to ver 2.11.xxx. But still the "same" problem.

The only difference now is -- earlier I had to restart the application to get it connected (after waking up). Now, I have to turn off VPN (attempting to connect) and turn it back on (which then succeeds).

I didn't bother to respond to Support case (to keep it open); I don't have time to troubleshoot this with the support.

[luke89]

i am having the same problem too

[ÖÖÖÖ]

Same problem has been occurring for a few days now. Freedome is stuck connecting every time after waking up. Turning it off/on or changing location solves it but that's not how it's supposed to work. Running on Sierra 10.12.6 (16G1114) and Freedome 2.12.5051.0. Please fix this.

cheers,

Lauri

[nichts]

Yes, after the latest update, Freedome does NOT connect to the vpn. I have to manually turn Freedome OFF and ON to get it connect. It all started after the latest update. I didnt even realized it! This product should have a kill switch, if the network can still work when Freedome doesnt work at all. This need to be fixed immediately!

MacOS High Sierra 10.13.2

Freedome 2.11.5038.0

I also have another problem, related to probably this issue - my NAS doesn go to sleep, it is now spinning disks all the time. (Started after updating Freedome. - probably Freedome is scanning/trying to connect, but nothing happens and causing this odd phenomenon with the NAS.)

[ÖÖÖÖ]

Actually I noticed it's not about going to sleep. It only happens when switching networks while asleep, e.g. work->home wifi.

[Vetraci]

@ÖÖÖÖ

Cannot confirm.

Reconnection fails every time wakening Mac from sleep mode. I am on version 2.12 but nothing changed. Bug is still there.