Freedome detected some connectivity issues with VPN (iOS8)

[nekooee]

hi

please help me

Freedome detected some connectivity issues with VPN (iOS8)

[Ben]

Hello Nekooee,

Do you still get this error once you have restarted your device as advised?

[nekooee]

Hi

Yes, I still get the same error after restart my device!

[Ben]

Could you provide the IOs exact version(8.XX) as well as the Freedome version you are having installed?

[nekooee]

Dear Ben

iOS version: 8.1.1

Freedome version:2.0.5.1238

[nekooee]

Please answer me

[Tapsa]

Hi,

Sorry for the delay with replying.

1. Please make sure there isn't an old VPN configuration profile left in the device: Open Settings / General / Profile and if there is a profile called "F-Secure Freedome VPN (iOS7)", remove it.

2. If there is no old profile, turn the wifi off and back on. Does this make any difference?

I'll send you also a private message with further instructions in case the above doesn't help.

Yours,

Tapio

[Chrissy]

Hi Nekooee!

Have you gotten any resolution to this? If so, let us know what worked!

[nekooee]

Hello.
my Handsfree phone was broken. That's why my phone is in the repair shop.
The next few days I take my phone and re-install the program I'm announcing the results to you.

thank you