Freedome detected some connectivity issues with VPN (iOS8)

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Aspirant

Freedome detected some connectivity issues with VPN (iOS8)

hi

please help me Smiley Sad

Freedome detected some connectivity issues with VPN (iOS8)

 

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8 REPLIES 8
F-Secure Product Expert
F-Secure Product Expert

Re: Freedome detected some connectivity issues with VPN (iOS8)

Hello Nekooee,

 

Do you still get this error once you have restarted your device as advised?

 



Best Regards

-Ben

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Aspirant

Re: Freedome detected some connectivity issues with VPN (iOS8)

Hi

Yes, I still get the same error after restart my device!

F-Secure Product Expert
F-Secure Product Expert

Re: Freedome detected some connectivity issues with VPN (iOS8)

Could you provide the IOs exact version(8.XX) as well as the Freedome version you are having installed?



Best Regards

-Ben

_________________________________

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Aspirant

Re: Freedome detected some connectivity issues with VPN (iOS8)

Dear Ben

iOS version: 8.1.1

Freedome version:2.0.5.1238

 

Aspirant

Re: Freedome detected some connectivity issues with VPN (iOS8)

Please answer me

F-Secure

Re: Freedome detected some connectivity issues with VPN (iOS8)

Hi,

 

Sorry for the delay with replying.

 

1. Please make sure there isn't an old VPN configuration profile left in the device: Open Settings / General / Profile and if there is a profile called "F-Secure Freedome VPN (iOS7)", remove it.

 

2. If there is no old profile, turn the wifi off and back on. Does this make any difference?

 

I'll send you also a private message with further instructions in case the above doesn't help.

 

Yours,

Tapio

--
Tapio Keihänen
F-Secure Freedome Service Manager
F-Secure

Re: Freedome detected some connectivity issues with VPN (iOS8)

Hi Nekooee!

Have you gotten any resolution to this? If so, let us know what worked!
Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
Aspirant

Re: Freedome detected some connectivity issues with VPN (iOS8)

Hello.
my Handsfree phone was broken. That's why my phone is in the repair shop.
The next few days I take my phone and re-install the program I'm announcing the results to you.

thank you