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Freedome automatically disconnects after turning it on

Symptoms

Freedome automatically disconnects after you try to switch it on.

Diagnosis

Some Android phones have an "Always on" option for another VPN app. This prevents Freedome from being able to establish a connection.

Solution

To solve this issue, disable the "Always on" option for the other VPN app in the VPN profile setting.

  1. Go to Settings.
  2. Under Wireless & networks, tap More.
  3. Tap VPN. A list of VPN profiles appear.
  4. Tap the Settings icon next to the VPN profile that is not Freedome.
  5. Tap on the Always-on VPN slider to off.
Version history
Revision #:
3 of 3
Last update:
‎06-03-2017 04:19 PM
Updated by: