Freedome Interfering With Periscope App

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Aspirant

Freedome Interfering With Periscope App

When Freedome for iOS is enabled, Twitter's new *Periscope* app will open but live streams will not display.

 

1. Is Freedome blocking Periscope live stream?

2. Is Twitter Periscope blocking F-Secure or VPN?

 

 

12 REPLIES 12
F-Secure Product Expert
F-Secure Product Expert

Re: Freedome Interfering With Periscope App

As this app is quite new we haven't had any report on it.

 

From a quick search it could be a problem affecting VPN's in general(again I couldn't find much information). You might want to contact the Periscope app support team to confirm that VPNs are supported.

 

Do you get any error when the live streams don't display?



Best Regards

-Ben

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Aspirant

Re: Freedome Interfering With Periscope App

I will attempt to contact them. There are no errors, just a constant loading message. When Freedome, is disabled, the video streams load fine.
Senior Member

Re: Freedome Interfering With Periscope App

Based off what I can kind from their privacy policy and terms of service they require your location to run the app. Various apps that try to use both Network location and GPS location at the same time get confused when using a VPN as your GPS will say one thing and your network location may say another. Apps that have not been designed with this in mind may simply freeze and those that are may not start while a VPN is connected to avoid issues. 

 

You may beable to simply turn on your GPS location as some apps will override network location by using GPS location. This can be done by turning on location services for Periscope in the privacy section of the phone settings.

 

I would like mention I do not work for or with Periscope and do not use the app. I am just going off of specution based off the information I could find of them.

Aspirant

Re: Freedome Interfering With Periscope App

Well it's interesting that Periscope doesn't even appear under the Location services tab. Wouldn't that imply that they are solely getting location off the network and not device GPS?
Senior Member

Re: Freedome Interfering With Periscope App

That would appear so.  How are your network speeds? You may need to download the ookla speed test app. It may be that the app requires a fast enough network speed to run and running a VPN can limit that especially if your local network is not very fast.

Aspirant

Re: Freedome Interfering With Periscope App

So-so on network speed but I have the same issue over 50mps networks. I've seen at least one other complaint from someone else using Freedome and at least one from a PIA VPN user. That might point to an app design issue, but I'm not convinced it's not something else.
Senior Member

Re: Freedome Interfering With Periscope App

I wouldn't rule out an app issue until you hear back from periscope. However, as I can't help you troubleshoot that app I can help you rule our the issue being with Freedome specificly. Do you have any OS updates or Freedome updates?

 

Also let us know when you hear from them as I would like to know what they say.

Aspirant

Re: Freedome Interfering With Periscope App

I just noticed that Periscope dropped 1.0.1 in the app store. It does not fix my problem though. Everything is up to date on my side. I've asked their support channel to escalate this to the product team (not sure how they divvy up their support issues or what their org process is like). I'll report back when they respond again.
Aspirant

Re: Freedome Interfering With Periscope App

> Thanks for the suggestion! I'll share it with the team.

> We are busy working to improve the Periscope app and your feedback is very helpful and much appreciated. Be sure to follow @periscopeco on Twitter for updates about new features and upcoming releases.

> Much love,

> Periscope Team
> @periscopeco

I think this is their final response to my request for escalation.

Either they're clueless about the VPN issue or don't want to disclose what they are doing on the location side.

Can Freedome tell me definitely that it is not filtering or interfering with the packets of Periscope's live streams?

There is a conflict, but I don't know who is the responsible party.

I suppose that when this boils down to having to decide between using a VPN or a new app, I will choose the VPN. Still, it would have been nice to know the root cause.