FREEDOME installation fails on a computer with a ZoneAlarm firewall

Symptoms

If you have a ZoneAlarm firewall installed on your PC, this causes your FREEDOME installation to fail. A FREEDOME error message stating Something went wrong may appear, or FREEDOME may request a reboot during installation.

Diagnosis

This happens, as the ZoneAlarm firewall blocks the FREEDOME TAP network driver to be installed. This applies to both new FREEDOME installations, as well as upgrades.

Solution

  1. Uninstall the ZoneAlarm firewall.
  2. After ZoneAlarm is uninstalled, turn on the Windows firewall (this is highly recommended).
  3. Install FREEDOME again.

Note: Disabling ZoneAlarm does not prevent this issue.

Once FREEDOME is installed on the computer, ZoneAlarm can be reinstalled. However, with the next FREEDOME upgrade, the same issue will occur again.

Pricing & Product Info

For product info and pricing please go to the F-Secure Freedome product page

Version history
Revision #:
2 of 2
Last update:
‎05-12-2017 04:23 PM
Updated by:
 
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