F-Secure Freedome not connecting

Scholar

F-Secure Freedome not connecting

F-Secure Freedome worked fine with my Widnows computer for a few days but now when I try to connect it, it does not work. For a while, it will say connecting after which it says that it is turned off. This has been going on since yesterday. I tried changing my location, restarting my computer and reconnecting to the wifi but nothing worked. I don't want to try and reinstall it incase I lose my subscription.

What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: F-Secure Freedome not connecting

Hi @tballege ,

 

I'm able to connect to the Belgium server today, looks like it is working now. Could you please try it and revert back if the issue persist.

 

Thank you.

Best Regards

-Chameni

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7 REPLIES 7
Scholar

Re: F-Secure Freedome not connecting

Having same problem on 1 win10 pc and 2 Android devices

with Brussels location since yesterday

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Scholar

Re: F-Secure Freedome not connecting

Is working on Amsterdam location
Community Manager

Re: F-Secure Freedome not connecting

Hi @hbruce,

May I know what is your OS? How many devices are currently having Freedome?

 

Hi @tballege,

Due to some technical reasons, the Belgian location is down for the timebeing. We will update you once it is up again.

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Scholar

Re: F-Secure Freedome not connecting

I'm using Windows. I have Freedome only on my laptop.

Community Manager

Re: F-Secure Freedome not connecting

Hi hbruce,

 

I would recommend to uninstall and reinstall Freedome on your computer to see if the connection works after the reinstallation. We have the license transfer functionality with Freedome as mentioned in this article.

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F-Secure

Re: F-Secure Freedome not connecting

Hi @tballege ,

 

I'm able to connect to the Belgium server today, looks like it is working now. Could you please try it and revert back if the issue persist.

 

Thank you.

Best Regards

-Chameni

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know
Scholar

Re: F-Secure Freedome not connecting

Belgium server works