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F-Secure Freedome may get disconnected on some iOS devices

Symptoms

You recognize this connection problem from the following symptoms:

  • The VPN function is off; there is no VPN icon visible on the device status bar.
  • The device is without Internet connection; no traffic is sent in nor out.
  • The Freedome app shows that the protection is OFF and suggests you to check the settings manually.

Diagnosis

Due to a bug in iOS (Apple bug ID 16109161), Freedome VPN may get disconnected on some iOS devices. Fortunately this problem occurs quite randomly and not on all devices.

Solution

To recover from this problem, remove the VPN profile in the device settings and turn the protection back on in the Freedome app. The problem can be fixed also by restarting the device.

Pricing & Product Info

For product info and pricing please go to the F-Secure Freedome product page

Version history
Revision #:
6 of 6
Last update:
‎06-03-2017 04:19 PM
Updated by: