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F-Secure FREEDOME stops working on OnePlus phone with Android 9

Symptoms

FREEDOME stops working unexpectedly on OnePlus phones running on Android 9 OS.

Diagnosis

OnePlus phones with Android 9 include a battery optimizer which may stop FREEDOME unexpectedly.

Solution

Unfortunately, it is not possible to exclude FREEDOME from the battery optimizer automatically. However, you can set this yourself as follows:
  1. On the phone, go to Settings > Battery > Battery optimization.
  2. Find FREEDOME on the Battery optimization page and change its setting to "not optimized".

Now FREEDOME should work without problems on your OnePlus phone.

Pricing & Product Info

For product info and pricing please go to the F-Secure Freedome product page

Version history
Revision #:
2 of 2
Last update:
‎16-10-2018 10:36 AM
Updated by: