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Connection fails when switching networks

Aspirant

Connection fails when switching networks

Everytime I change wifis, for example when coming home from work or vice versa, freedome fails to connect. It tries for a while and then just turns off with a message "something went wrong" and tells me to send a diagnostics file via email. This has been happening for a few weeks now and it's really annoying, especially because if I don't remember to relaunch freedome it just leaves the connection unprotected. I have the killswitch turned off because leaving that on prevented my time machine back ups for some reason.

 

Using OS Sierra 10.12.6 and Freedome 2.20.5548.0 

 

Where exactly do I send that FreedomeSupportInfo.zip file? Please fix this asap.

 

Cheers

 

 

 

2 REPLIES 2
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Aspirant

Re: Connection fails when switching networks

I might also add the issues that in addition to time machine back ups, killswitch also kills airdrop and that your chat support never seems to be available. 

F-Secure Employee

Re: Connection fails when switching networks

Hi ÖÖÖÖ,

 

Welcome to F-Secure Community!

Have you tried to uninstall and reinstall Freedome and see if the issue persist ?

 

Have you tried to change locations and see if it helps?

 

Could you also check this KB article to set up the port configuration for Freedome on IOS?

 

Thank you