Cannot connect to Internet

Scholar

Cannot connect to Internet

Hi,

After the recent upgrade of Freedome I cannot connect to the Internet from PC or Ipad when Freedome is on. Reinstalling does not help.

 

7 REPLIES 7
Scholar

Re: Cannot connect to Internet

I just purchased a Galaxy Note 5 and I, too, cannot connect to the Internet with tethered devices with Freedome on. Please fix.
Community Manager

Re: Cannot connect to Internet

Hi GR8CDNPumpkin and vänsviken,

 

May I know if there is any error message seen when you try to turn on the Freedome? If yes, please provide us a screenshot of the error message.

 

Also, please let us know what is the OS version of your devices.

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Scholar

Re: Cannot connect to Internet

Hi,

I get no error message. My iPad has OS 8.4.1

BR

Scholar

Re: Cannot connect to Internet

No error messages. Android 5.1.1 on a Note 5. The phone has no issues connecting to the Internet. Just tethered devices. I cannot ping any IP except the default gateway. DNS lookups fail.
Community Manager

Re: Cannot connect to Internet

Hi GR8CDNPumpkin,

 

Are you using your Android phone as a hotspot to other devices? Tethering is not supported with Freedome and you check this article here.

 

 

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Community Manager

Re: Cannot connect to Internet

Hi vänsviken,

 

Does the connection keeps circling when you try to turn on Freedome on your ipad? Does it happen on your PC as well? A screenshot of the same would be helpful when you click on the Freedome to turn it on.

 

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Scholar

Re: Cannot connect to Internet

Hi,

Connecting to Freedome seems normal. The circling works and the system swiches to ON. 

BR/Jan