Can not register Freedome after hard drive crash...

Scholar

Can not register Freedome after hard drive crash...

Hi, on December 9. 2016 I bought F-Secure Freedome VPN with 3 licenses.

I have a 12 month 3 device subscription.  I have used all 3 license one on iMac, one on Windows 10 PC and one on iPad.

Everything has work fine on all three devices, and I have no complaint about the product.

 

My iMac setup is:

Model Name: iMac

Model Identifier: iMac11,3

Processor Name: Intel Core i7

Processor Speed: 2,93 GHz

Number of Processors: 1

Total Number of Cores: 4

macOS Sierra version 10.12.2 newest version.

 

Well, the situation I am in now began when I was in a need for upgrading my iMac Hard Drive and got me a brand new SSD Drive and put it in. I installed a fresh copy of MacOS Sierra 10.12.2 (same version I had before but on my old Drive) on that SSD Drive and MacOS was functioning great, installed the application from Adobe Creative Cloud, set up my E-mail Client and so forth, everything was fine. I restored from a backup I had, F-Secure Freedome for Mac onto my new SSD.

 

Here begins the problem…

 

Fired up F-Secure Freedome for Mac and put in my „Code” and a window opened with the information that I had used all of my licenses. Ok, I needed help with this and I tried yesterday to connect with your Chat channel but did not get any respond. I search the F.A.Q and did find similar cases as mine and it seems to have been solved by the IT people at F-Secure. Please help me.

 

Picture of what I am talking about.

Screen_Shot.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Can not register Freedome after hard drive crash...

Hello Kletturinn, 

 

Please refer to this article to better understand the message you observed.

Sorry to hear that you couldn't reach our support.

 

PS: I moved your post to the correct board.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
2 REPLIES 2
F-Secure Product Expert
F-Secure Product Expert

Re: Can not register Freedome after hard drive crash...

Hello Kletturinn, 

 

Please refer to this article to better understand the message you observed.

Sorry to hear that you couldn't reach our support.

 

PS: I moved your post to the correct board.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Can not register Freedome after hard drive crash...

This has been solved, thanks for the support.