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Bug: Reconnection issue on MacOS with Freedome 2.11

Executive Member

Bug: Reconnection issue on MacOS with Freedome 2.11

Hey there,

 

there is a big bug in your latest Freedome version 2.11.5038.0 on MacOS (10.13.2).

 

-> After waking MacOS from sleep mode Freedome fails to automatically reconnect to server.

-> Workaround: Turning Freedome  manually "Off" and "On" again.

 

Version 2.9.x worked fine on MacOS. Experienced this bug after upgrading to the latest version.

Had contacted customer service via chat before but your agent just told me something about that a bugfix for iOS is ready for release. Agent didn't know there is a difference between iOS and MacOS. Smiley Surprised

 

Hopefully forum staff can figure out if Freedome-Team is aware of this problem.

 

Cheers!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

Hello Everyone,

 

Freedome Mac version 2.14.5108.0 fixes this issue. There is also a feedback posted in this link.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
6 REPLIES 6
Scholar

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

I'm seeing the same thing on MacOS 10.12.4.

 

The connection is continuously "connecting" after my laptop wakes up.

 

If I switch to a different location, the connection to that new location completes as expected. I can then return to the original location and that connection then completes as expected.

 

Novice

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

Security software which doesnt work! xD

 

Doesnt work with my mac either. Same problem, Freedome does not connect. 

Executive Member

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

Just updated to version 2.12.5051.0.

 

Bug not fixed yet.

 

 

Community Manager

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

Hello Everyone,

I have forwarded your posts to our team.

Freedome team is aware of the reconnection issue and the bug has been found. The fix is in progress.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Highlighted
Executive Member

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

Good to hear. Thank you.

Community Manager

Re: Bug: Reconnection issue on MacOS with Freedome 2.11

Hello Everyone,

 

Freedome Mac version 2.14.5108.0 fixes this issue. There is also a feedback posted in this link.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.