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Android Lollipop - Cannot select "ok" to approve VPN connection request

Novice

Android Lollipop - Cannot select "ok" to approve VPN connection request

When trying to enable the VPN on Lollipop (Nexus 5), the following message appears:

 

Connection request

 

Freedome wants to set up a VPN connection that allows it to monitor network traffic. Only accept if you trust the source.

 

*Image of a key* appears at the top of your screen when the VPN is active.

 

It will not allow me to select the "ok" option, and it does not appear to register that I am pressing the screen at that location.

1 ACCEPTED SOLUTION

Accepted Solutions
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F-Secure

Re: Android Lollipop - Cannot select "ok" to approve VPN connection request

Hi,

 

This is a known issue. You have another app on your device which manipulates the screen. It prevents selecting the checkbox in this operating system dialog. We have an article about this in our knowledgebase, here's a direct link to it: 

 

https://community.f-secure.com/t5/F-Secure/I-cannot-select-the-quot-I-trust/ta-p/58575

 

As this is a common problem for those screen manipulating apps, some of them have implemented a white listing feature through which you can allow for example Freedome to work normally.

 

Yours,

Tapio

 

--
Tapio Keihänen
F-Secure Freedome Service Manager
1 REPLY 1
Highlighted
F-Secure

Re: Android Lollipop - Cannot select "ok" to approve VPN connection request

Hi,

 

This is a known issue. You have another app on your device which manipulates the screen. It prevents selecting the checkbox in this operating system dialog. We have an article about this in our knowledgebase, here's a direct link to it: 

 

https://community.f-secure.com/t5/F-Secure/I-cannot-select-the-quot-I-trust/ta-p/58575

 

As this is a common problem for those screen manipulating apps, some of them have implemented a white listing feature through which you can allow for example Freedome to work normally.

 

Yours,

Tapio

 

--
Tapio Keihänen
F-Secure Freedome Service Manager