After upgrade to ios 9 cannot connect anymore to Freedome?

F-Secure Product Expert
F-Secure Product Expert

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

Hello kennybe,

 

On which virtual location do you get such performance?

 

@Pmiffy did you already tried the above mentioned solutions?



Best Regards

-Ben

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Regular Member

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

My vitual location is Stockholm. I live in Sweden.
On my wire-connected PC (Windows 10) where I also use Freedome
My speed is 15 mBit/S (Stockholm). With location Espoo My speed is 89 mBit/s.
On my IPhone 6 and location Espoo my speed was 32 mBit/s.

How do you explain this?

To @Pmiffy: the first thing did, delete the vpn-config. Uninstall and install again.

Regards kennybe
Scholar

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

I've tried the steps outlined in this article, but after the last step listed, I just get a box that reads, "Touch ID for 'Settings'," with only a "Cancel" option. What do I do then?

Highlighted
F-Secure

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

This "Touch ID" dialog comes from the operating system. It prompts for fingerprint scanning ("Touch ID" is the Apple term for fingerprint), as the fingerprint scanning is enabled on the device. If it would be disabled, it would prompt for a pin code instead.

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Tapio Keihänen
F-Secure Freedome Service Manager
Scholar

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

Thanks! It turns out that, even if you have Touch ID turned off, you have to delete any fingerprints saved on your iPhone. I think it's an unnecessary and annoying hiccup, but that's what threw me off.
Scholar

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

I'm still struggling to use Freedome after upgrading to IOS 9.0.1. Everything works fine when I'm using Safari, but when I try to use whatsapp it just says "connecting..." and there is no VPN sign on the screen. I can use Whatsapp with a little trick when opening the iPhone -> first open Safari and that activates the Freedome and then go to Whatsapp but it is quite frustrating doing it on and on.

 

I have tried all the tricks listed here, but none of them have worked with Whatsapp.

Scholar

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

I have exactly the same problem as Johan29 is describing. I have done all the possible tricks that I've found from the forum - like resetting and even removing and reinstalling both whatsapp and freedome. Reinstalling whatsapp only removed all my chat history, but so far nothing has helped the actual problem.

 

The other trick besides opening safari is to open freedome. It also activates the vpn.

 

I would really appreciate the application to work. Have bought it for a multiple devices... and I'm getting pretty upset!

Scholar

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

Any fix on the issue? I still can't properly use Freedome and won't be continuing my subscription. I'm running latest Ios 9 on Iphone 5s.

Community Manager

Re: After upgrade to ios 9 cannot connect anymore to Freedome?

Hi @Johan29,

 

Tapsa has already replied to this issue in the other post with Freedome iOS problem with Whatsapp. Please find his reply here.

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