Account / E-Mail Address

Novice

Account / E-Mail Address

Hi,

I forgot with what E-Mail address I registered my bought account.

 

I wanted to use my account on another computer, but all possibles emails I have don´t seem to be the one for which I bought. 

I have freedome running on one computer, but I cannot see the account email which with I registered. 

So my question is:
How can I recover my account without knowing the e-mail address? I allready used all email addresses I have with "forgot your password?" function, but no email ever arrives...

can you help?
Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
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Superuser

Re: Account / E-Mail Address

Hello,

 

I think that enough step is to contact official Support Channel:

Chat, for example.

 

In fact, need to provide more information about purchase (date, invoices or anything like this).

Then, there should be some ID information under Freedome UI; Or can be visible for Support Agents during their "investigation".

 

In addition, I think that email is needed (password; as requirement for login into account) only for F-Secure TOTAL solution (where Freedome is part of package).

 

Otherwise, it is only voucher / activation key or licence key. Thus, good to doublecheck availability of any letters under your mail accounts about this information (rather than try to use "forgot password").

 

Thanks!

View solution in original post

1 REPLY 1
Highlighted
Superuser

Re: Account / E-Mail Address

Hello,

 

I think that enough step is to contact official Support Channel:

Chat, for example.

 

In fact, need to provide more information about purchase (date, invoices or anything like this).

Then, there should be some ID information under Freedome UI; Or can be visible for Support Agents during their "investigation".

 

In addition, I think that email is needed (password; as requirement for login into account) only for F-Secure TOTAL solution (where Freedome is part of package).

 

Otherwise, it is only voucher / activation key or licence key. Thus, good to doublecheck availability of any letters under your mail accounts about this information (rather than try to use "forgot password").

 

Thanks!

View solution in original post