I heard of the Osuuspankki offer of 6 months free F-Secure TOTAL. I already have a My F-Secure account with a valid purchase, can you add the time there?
We cannot combine Osuuspankki's 6 months offer to any valid My F-Secure account. What we can do, is delete your current account so that you can activate the offer with the same email address, but in this case you will lose the time you already have.
We recommend that you wait until your old account has expired, and then contact us to delete your My F-Secure account, after which you can activate the OP's offer.
The OP's campaign is valid until further notice.
Article no: 000007835
When trying to activate F-Secure FREEDOME with an F-Secure TOTAL Trial account, FREEDOME stays on expired no matter what. Uninstalling and re-installing the application does not help, and the activation is made from the account with the TOTAL trial that is still valid.
Please contact the F-Secure Customer Support. They can fix this issue.
Article no: 000016887
Why only F-Secure SAFE is installed on my devices when I purchased F-Secure TOTAL?
F-Secure TOTAL is a combination product of F-Secure SAFE, FREEDOME, KEY and SENSE are bundled together. All these F-Secure (SAFE, FREEDOME and KEY) products need to be installed separately into your devices. If you had an F-Secure SAFE account before and upgraded to TOTAL, you are required to install F-Secure FREEDOME and KEY separately.
Article no: 000004494
OP has a good offer for F-Secure TOTAL, but when I follow the instructions given I still don't get the offer to my account. I get error email in use.
Please contact customer support, most likely there is a need to delete your previous account to activate this new offer. Note that if you have operator supported F-Secure Turvapaketti, you need to contact the operator you purchased the product from to have your account deleted.
Article no: 000007776