F-Secure SENSE Router

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Issue: How can I change F-Secure Sense to connect with wireless (Wifi) instead of wired connection or vice versa? Resolution: Open SENSE App Then choose More from the bottom of the app Open Settings Choose Network from the top bar Under Internet open Connection and choose new preferred way to connect SENSE to the internet. Article no: 000003324
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Issue: How can I purchase F-Secure SENSE as an F-Secure TOTAL customer? Resolution: As an F-Secure TOTAL customer you can purchase F-Secure SENSE via your own My F-Secure account as follows: Log in to My F-Secure Click Subscription On the right side of the F-Secure SENSE headline, press Buy Enter your shipping and payment information and press Continue Follow the on-screen instructions regarding order confirmation and payment Article no: 000006848
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F-Secure SENSE Router and F-Secure SENSE are the names of the two F-Secure products designed to protect your connected home. The two products are sold...
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Issue: My F-Secure account says that the F-Secure SENSE router is still "on it's way" despite being ordered some time ago. Why? Resolution: If the router has arrived already, please make sure that you have installed the correct app: F-Secure SENSE Router for the physical router F-Secure SENSE for the SDK version, a 3rd-party router with SENSE technique If it takes several weeks for the information to be updated in your account, or you have not received your router, please contact F-Secure support. Article no: 000018905
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As soon as you have upgraded your F-Secure SENSE Router for Android app to version 1.0.988, the app can no longer connect to the F-Secure SENSE Router...
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Issue: How do I renew my security router F-Secure SENSE's subscription? Resolution: If you already have F-Secure TOTAL, we can add 6 months time for free in your. In the future we are hoping to combine F-Secure SENSE to the subscription so that when you renew F-Secure TOTAL, your SENSE will also follow the new date. What this means is that your F-Secure SENSE will be valid along with your My F-Secure account. If you plan to stop your purchase and no longer renew TOTAL, your SENSE purchase will also be deactivate. NOTE: this is valid only for F-Secure TOTAL, if you downgrade to F-Secure SAFE, your SENSE will be deactivated.  If you don't want to attach your F-Secure SENSE to F-Secure TOTAL -order, and to your My F-Secure -account, you can use F-Secure SENSE normally until the end of year 2021. After that you can either choose to cpnnect F-Secure SENSE to My F-Secure and TOTAL or use F-Secure SENSE as a normal router, as F-Secure SENSE won't have the security features working independently without F-Secure TOTAL after the end of year 2021. When contacting F-Secure customer support, please give your SENSE device ID that can be found behind the box. This way we can verify your purchase. Article no: 000005382
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Issue: What is the maximum data transfer rate of F-Secure SENSE router over ethernet cable? What is WiFi capability of F-Secure SENSE?   Resolution: The routing capacity F-Secure SENSE router is over ethernet cable is roughly between 350-650 Mbit/s when the security features are turned on and will depend on your traffic profile; that is, whether you are just browsing or also downloading files, or uploading content to the Internet or using a streaming service to watch a movie.  In order to test the performance of the Sense router, we would recommend you to try Ookla's Speedtest to measure speeds in different locations around your house. For instance, in our test environment with internet plan rated at 250 Mbps download and 25 Mbps upload speed. Tried first about 10 feet from the router, again about 30 feet away from office, and again in office basement in the furthest corner from the router, about 40 feet away.  SENSE creates two different networks, one for each radio, and there's no smart switching between the two like you'd get from a mesh Wi-Fi setup. F-Secure SENSE Router 2.4 GHz Wi-Fi Location Ping Down Speed Up Speed Living Room(10 feet) 17ms 51.55 Mbps 15.54 Mbps Office/home (30 feet) 11ms 34.88 Mbps 16.01 Mbps Basement (40 feet) 29ms 15.72 Mbps 8.49 Mbps F-Secure SENSE Router 5 Ghz Wi-Fi Location Ping Down Speed Up Speed Living Room(10 feet) 11ms 177.82 Mbps 13.98 Mbps Office/home (30 feet) 11ms 102.95 Mbps 16.00 Mbps Basement (40 feet) 10ms 72.99 Mbps    12.83 Mbps Article no: 000011865
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The IPv6 support for the Guest WiFi feature was introduced in F-Secure SENSE Router firmware version 1.7.53.59. If you had the Guest network feature...
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F-Secure SENSE Router can update itself before running the setup if it is connected via a cable to a working internet connection. This allows you to...
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To switch to a different DNS server:
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Protecting your connected home consists of two phases: Creating your secure SENSE network Connecting all your devices to the network.
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We recommend that you set up a static IP address in the device that you are forwarding a port to. This ensures that the ports remain open even after...
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Sometimes things can go wrong. Maybe you lost power temporarily, the internet is down, the connection seems too slow, or maybe the SENSE Router app or...
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The F-Secure SENSE Router landing page has links to the protection software for your PC and Mac computers. The F-Secure SENSE Router apps for Windows...
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You can assign static IP addresses to devices in your F-Secure SENSE Router network; for example, printers and game consoles. To set this up, you need...
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If a website that you know to be safe is blocked by F-Secure SENSE Router, we strongly recommend that you submit the problematic website URL to our...
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F-Secure SENSE Router has a landing page which contains useful information about how to protect your various devices.
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A device restart can help in resolving network issues, such as poor signal and slow internet speeds. To perform a device restart you can either:
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A soft reset erases your settings but keeps your firmware version as is. You will need to reconnect your devices to the SENSE network.
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A factory (or hard) reset brings your F-Secure SENSE Router back to factory settings, the same state as when the device was first turned on. All your...Follow these steps if performing a normal reset on the router has not helped:
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A diagnostic file is used to identify issues and gather data for support-assisted troubleshooting.
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Choosing the right WiFi channel can minimize wireless interference and improve performance. To change the F-Secure SENSE Router WiFi channel:
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If you need to change your network name (SSID) and password to something more memorable, you can do so via the network settings.
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If you want to change your old admin device to a new one, you need to reset SENSE Router and start over the set up process:
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At setup, if you connect F-Secure SENSE Router your home network via a cable, you may later switch the cable connection to a WiFi connection, or vice...
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Yes, you can use the Guest Network feature to create a guest WiFi on F-Secure SENSE Router for your visitors. To create a guest WiFi:
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Normally, after the setup is finished, F-Secure SENSE Router shows the current time on its display. It keeps time by synchronizing the clock regularly...
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If you are having WiFi or internet connection problems with F-Secure SENSE Router, like slowness or intermittent connectivity issue, use the points...
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You have disconnected your device from the SENSE network. However, the SENSE Router app still shows that the device is online (the device name is...
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If you have set up WiFi extenders, or repeaters, to boost the WiFi signal in your home network, and set up your SENSE network so that your device with...
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After the SENSE Router firmware update in version 1.7.104.20, the internet connection in the SENSE Router guest network stopped working.
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Once you have setup F-Secure SENSE Router, its browsing protection feature starts protecting users and devices from accessing URLs that are classified...
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F-Secure SENSE Router is connected to an upstream router via WiFi. In the upstream router settings, the Airtime Fairness option has been enabled. The...
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After the firmware update in version 1.7.104.20, port forwarding rules are not working.
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The WiFi channel changing feature allows you to change the WiFi channels used by F-Secure SENSE Router.
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Internet connectivity has become a norm, and more and more products and devices are equipped with technologies that allow them to connect to the...
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For maximum WiFi coverage, place your F-Secure SENSE Router in a central location in your home, preferably on an elevated surface. Solid surfaces such...
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F-Secure SENSE Router for iOS (version 1.2.2425) now supports Finnish, Japanese, Dutch and French languages. Wireless (2.4GHz and 5GHz) network...
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F-Secure SENSE Router for iOS app version 1.3.2510 ensures GDPR compliance and data security improvements, as well as other various bug fixes.
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Note: This article is valid for you only if you are using the standalone version of F-Secure SENSE Router (not part of the F-Secure TOTAL package).
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The SENSE Router app for F-Secure SENSE Router has several functions within your SENSE network; among others, the app is needed to set up and...
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With F-Secure SENSE Router, we have created a security product for the connected home that provides real-time protection for your devices at home and...
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We only collect a minimal amount of data needed for us to provide the SENSE Router service and develop it further, thus offering you a better overall...
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With F-Secure SENSE Router, we have designed a product that enables you to set up a safe, secure home network for all your connected devices. F-Secure...
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F-Secure SENSE Router creates a secure network for your smart home, combining hardware and software in a unique way. You can think of SENSE Router as...
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Standalone version of F-Secure SENSE Router
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This feature identifies your devices by using metadata and a traffic profile sent from your connected devices. Before device identification can take...
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This article explains what the various symbols on the F-Secure SENSE Router display mean.
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This table shows you the current security features available with F-Secure SENSE Router. F-Secure SENSE Router uses a three-layer protection system...
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The Website whitelisting feature, now available in the F-Secure SENSE Router app, allows you to access websites that SENSE Router has blocked.
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