F-Secure SENSE Router

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With this feature, F-Secure SENSE Router now supports Point-to-Point Protocol Over Ethernet (PPPoE) login, which allows SENSE to be used as a primary...
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You have disconnected your device from the SENSE network. However, the SENSE Router app still shows that the device is online (the device name is...
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Yes, you can use the Guest Network feature to create a guest WiFi on F-Secure SENSE Router for your visitors. To create a guest WiFi:
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With this new release, the SENSE Router app for Android (version 1.0.782) now provides you with easier viewing of your connected and disconnected...
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New F-Secure SENSE Router firmware version 1.7.136.86 has been released. Your router will download and install it automatically, so no action is...
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A new F-Secure SENSE Router firmware, version 1.8.3.376 is available.
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Many people prefer not to give out their home WiFi password to their friends or children's friends when they are visiting. One reason could be that...
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If a website that you know to be safe is blocked by F-Secure SENSE Router, we strongly recommend that you submit the problematic website URL to our...
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The new release of F-Secure SENSE Router firmware version 1.7.6.56 forces a reboot of the SENSE Router, updating your SENSE Router with changes to the...
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With this new feature, you can now schedule at what time the firmware of F-Secure SENSE Router is updated. The default schedule is 4AM local time.
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New F-Secure SENSE Router firmware version 1.7.111.43 has been released. Your router will download and install it automatically, so no action is...
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F-Secure SENSE Router firmware version 1.5.1.48 introduces the Guest Network feature that lets you set up a separate guest network for your visitors,...
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Updated notifications
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Choosing the right WiFi channel can minimize wireless interference and improve performance. To change the F-Secure SENSE Router WiFi channel:
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New F-Secure SENSE Router firmware version 1.7.53.60 has been released. Your router will download and install it automatically. This release fixes the...
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New F-Secure SENSE Router firmware version 1.8.12.381 has been released. Your router will download and install it automatically. No action is needed...
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The F-Secure SENSE Router app sends you notifications on certain app activities. The notifications from the SENSE Router app are ON by default.
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This new F-Secure SENSE Router app for Android release (version 1.0.1081) both improves the notifications on older versions of Android and introduces...
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After the SENSE Router firmware update in version 1.7.104.20, the internet connection in the SENSE Router guest network stopped working.
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After the firmware update in version 1.7.104.20, port forwarding rules are not working.
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New F-Secure SENSE Router firmware version 1.7.53.59 has been released. Your router will download and install it automatically. Many internal changes...
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The new release of F-Secure SENSE Router firmware version 1.7.6.55 fixes important bugs. The router downloads and installs this automatically.
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The new F-Secure SENSE Router app for Android version 1.0.952 ensures GDPR compliance and data security improvements. This release also brings forward...
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F-Secure SENSE Router is connected to an upstream router via WiFi. In the upstream router settings, the Airtime Fairness option has been enabled. The...
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F-Secure SENSE Router firmware version 1.7.6.54 ensures GDPR compliance and introduces data security improvements, as well as router stability,...
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F-Secure SENSE Router for iOS (version 1.2.2425) now supports Finnish, Japanese, Dutch and French languages. Wireless (2.4GHz and 5GHz) network...
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This F-Secure SENSE Router for Android release (version 1.0.1089) improves the Point-to-Point over Ethernet (PPoE) configuration. It also brings with...
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The new release of F-Secure SENSE Router app for Android fixes the issue where some devices could not pair with the SENSE Router during setup.
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New F-Secure SENSE Router firmware version 1.7.104.20 has been released. Your router will download and install it automatically, so no action is...
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The IPv6 support for the Guest WiFi feature was introduced in F-Secure SENSE Router firmware version 1.7.53.59. If you had the Guest network feature...
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F-Secure SENSE Router for iOS app version 1.3.2510 ensures GDPR compliance and data security improvements, as well as other various bug fixes.
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Version 1.0.988 of F-Secure SENSE Router app for Android has now been released. The highlights of the new version are:
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F-Secure SENSE Router app for Android version 1.0.869 introduces the new Guest network feature that works with SENSE Router firmware version 1.5.1.48...
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The automatic release of the SENSE Router firmware version 1.5.3.49 now fixes the issue with the SENSE Router not switching to summer/winter time...
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A new firmware version (1.9.4.553) of F-Secure SENSE Router has been released.
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A new firmware version (1.9.10.586) of F-Secure SENSE Router has been released.
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New F-Secure SENSE Router app (version 1.0.1091) for Android is available. Highlights of the new release: bugs fixed the application name changed from...
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New F-Secure SENSE Router app (version 1.9.2622) for iOS is available. Highlights of the new release: bugs fixed the application name changed from...
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Issue: I have F-Secure SENSE and I lost my WiFi password. Is there any possibility to recover it without changing it? Resolution: Yes. To find out your password (if you have lost or forgot it), do the following: Open F-Secure SENSE on your mobile device. Tap More > Settings > Network. Tap the pen icon in the top-right corner to allow editing. Tap the eye icon next to the Password field and you can see your password or change it.  Article no: 000015524
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Issue: How can I purchase F-Secure SENSE as an F-Secure TOTAL customer? Resolution: As an F-Secure TOTAL customer you can purchase F-Secure SENSE via your own My F-Secure account as follows: Log in to My F-Secure Click Subscription On the right side of the F-Secure SENSE headline, press Buy Enter your shipping and payment information and press Continue Follow the on-screen instructions regarding order confirmation and payment Article no: 000006848
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Issue: How do I renew my security router F-Secure SENSE's subscription? Resolution: If you already have F-Secure TOTAL, we can add 6 months time for free in your. In the future we are hoping to combine F-Secure SENSE to the subscription so that when you renew F-Secure TOTAL, your SENSE will also follow the new date. What this means is that your F-Secure SENSE will be valid along with your My F-Secure account. If you plan to stop your purchase and no longer renew TOTAL, your SENSE purchase will also be deactivate. NOTE: this is valid only for F-Secure TOTAL, if you downgrade to F-Secure SAFE, your SENSE will be deactivated.  If you don't want to attach your F-Secure SENSE to F-Secure TOTAL -order, and to your My F-Secure -account, you can use F-Secure SENSE normally until the end of year 2021. After that you can either choose to cpnnect F-Secure SENSE to My F-Secure and TOTAL or use F-Secure SENSE as a normal router, as F-Secure SENSE won't have the security features working independently without F-Secure TOTAL after the end of year 2021. When contacting F-Secure customer support, please give your SENSE device ID that can be found behind the box. This way we can verify your purchase. Article no: 000005382
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Issue: What is the maximum data transfer rate of F-Secure SENSE router over ethernet cable? What is WiFi capability of F-Secure SENSE?   Resolution: The routing capacity F-Secure SENSE router is over ethernet cable is roughly between 350-650 Mbit/s when the security features are turned on and will depend on your traffic profile; that is, whether you are just browsing or also downloading files, or uploading content to the Internet or using a streaming service to watch a movie.  In order to test the performance of the Sense router, we would recommend you to try Ookla's Speedtest to measure speeds in different locations around your house. For instance, in our test environment with internet plan rated at 250 Mbps download and 25 Mbps upload speed. Tried first about 10 feet from the router, again about 30 feet away from office, and again in office basement in the furthest corner from the router, about 40 feet away.  SENSE creates two different networks, one for each radio, and there's no smart switching between the two like you'd get from a mesh Wi-Fi setup. F-Secure SENSE Router 2.4 GHz Wi-Fi Location Ping Down Speed Up Speed Living Room(10 feet) 17ms 51.55 Mbps 15.54 Mbps Office/home (30 feet) 11ms 34.88 Mbps 16.01 Mbps Basement (40 feet) 29ms 15.72 Mbps 8.49 Mbps F-Secure SENSE Router 5 Ghz Wi-Fi Location Ping Down Speed Up Speed Living Room(10 feet) 11ms 177.82 Mbps 13.98 Mbps Office/home (30 feet) 11ms 102.95 Mbps 16.00 Mbps Basement (40 feet) 10ms 72.99 Mbps    12.83 Mbps Article no: 000011865
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Issue: My F-Secure account says that the F-Secure SENSE router is still "on it's way" despite being ordered some time ago. Why? Resolution: If the router has arrived already, please make sure that you have installed the correct app: F-Secure SENSE Router for the physical router F-Secure SENSE for the SDK version, a 3rd-party router with SENSE technique If it takes several weeks for the information to be updated in your account, or you have not received your router, please contact F-Secure support. Article no: 000018905
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F-Secure SENSE Router and F-Secure SENSE are the names of the two F-Secure products designed to protect your connected home. The two products are sold...
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Issue: How can I change F-Secure Sense to connect with wireless (Wifi) instead of wired connection or vice versa? Resolution: Open SENSE App Then choose More from the bottom of the app Open Settings Choose Network from the top bar Under Internet open Connection and choose new preferred way to connect SENSE to the internet. Article no: 000003324
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