Sudden upgrade

Highlighted
Executive Member

Sudden upgrade

Got firmware update(p.1.9.10.586,15.10.2019).Manual reboot needed after stucked box.No release bulletin discovered,have i missed something?

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Sudden upgrade

Hello @hemaris 

 

Because our backend team has confirmed that no action is required for the firmware (1.9.10.586) update to proceed. However, I will certainly forward this to our Sense team.

 

5 REPLIES 5
Aspirant

Re: Sudden upgrade

I was hoping an upgrade might be on the way including FAMILY PROTECTION, which is already a feature of the new F-Secure SENSE App (not the SENSE router App). But no ... 

https://apps.apple.com/de/app/f-secure-sense/id1458871297

 

6DB19FF2-578B-4F5F-83FF-069530F83C69.jpeg

 

Moderator

Re: Sudden upgrade

Hello @JOnes 

 

We can confirm the New firmware version 1.9.10.586 was released on 15.10.2019. But you need not to reboot the Sense router after successful update of SENSE firmware version 1.9.10.586. Are you facing any issue after latest firmware update?

Regular Member

Re: Sudden upgrade


@Sethu wrote:

Hello @JOnes 

 

We can confirm the New firmware version 1.9.10.586 was released on 15.10.2019. But you need not to reboot the Sense router after successful update of SENSE firmware version 1.9.10.586. Are you facing any issue after latest firmware update?


I think Jones was just saying that after the automated upgrade the Sense router was inoperative. Happpened to me as well - four squares on the screen - no wifi. Needed two consecutive reboots to get  it work again. After the two reboots it seems stable without any further issues.

Moderator

Re: Sudden upgrade

Hello @hemaris 

 

Because our backend team has confirmed that no action is required for the firmware (1.9.10.586) update to proceed. However, I will certainly forward this to our Sense team.

 

Executive Member

Re: Sudden upgrade

Yes ,The Sense router needed manual "interference" after scheduled automatic firmware update...