Sense losing internet connection

FormerMember
Not applicable

Sense losing internet connection

Hello,

 

My sense loses it connection to internet very briefly.

I notice this when online gaming (dota2) as the game suddenly freezes for 1-5secs.

I rebooted sense today to see if it helps, it didnt.

Also got the two diag.logs right after the connection drops.

The Sense device shows No intenert connection on with its lights when this happens.

Tried different dns servers, but didnt make difference.

My sense winpc app is on gaming mode.

OS is win10pro.

 

My setup:

 

Latest Sense beta app on android.

Latest version of Sense firmware is installed.

All protections are on, but switching them of didnt make difference.

Fritzbox 6490 cable internet, 250/20 from anvia/elisa/saunalahti.

Sense connected to lan port of the fritzbox which is in bridged mode.

PC is connected via cable to sense's lan port.

76 REPLIES 76
FormerMember
Not applicable

Re: Sense losing internet connection

Opened a case via chat about this and emailed the logs.

Former F-Secure Employee

Re: Sense losing internet connection

Thanks for reporting this, i'll take a look once I get your logs from customer care.

 

Best Regards:

Simo / SENSE QA Lead

Executive Member

Re: Sense losing internet connection

Perhaps a silly question.Can you reproduce the issue without Sense-router  by connecting your pc directly to lan port of you're cable modem.

FormerMember
Not applicable

Re: Sense losing internet connection

Not a silly question and I was already going to test that out next. 

FormerMember
Not applicable

Re: Sense losing internet connection

Okay played one match with pc directly connected to WAN router, no issues.

Will have to play few more games to see the difference, and will then try again with pc connected to sense to see if it happens.

Edit: Played few more and no issues.

Will see if I have time today to test it again.

Highlighted
FormerMember
Not applicable

Re: Sense losing internet connection

After trying again with pc connected to sense, the issue is back.

There's like some 10-40min "interval" when it happens.

The Sense again showed the lost internet icon.

Sent a new log via email to the case.

I'll try with my laptop also to see if it happens with different devices, but clearly something happens with the sense router.

Superuser

Re: Sense losing internet connection


@FormerMember wrote:

After trying again with pc connected to sense, the issue is back.

There's like some 10-40min "interval" when it happens.

The Sense again showed the lost internet icon.

Sent a new log via email to the case.

I'll try with my laptop also to see if it happens with different devices, but clearly something happens with the sense router.


Hello,

 

Sorry for my reply!

What a nice troubleshoot steps with playing for re-sure that trouble is there or not (much more interesting than re-check some other troubles). :) :)


But just as my potential suggestion:

Does SENSE router can be "too hot"? And do work more slowly? As result -> such kind of freezes;

While your another router can be more cool (with all meanings);

 

But this is should be only 'potentially' valid - if trouble is back with another devices too;

 

Sorry else one time.

 

Thanks!

Executive Member

Re: Sense losing internet connection

Nice issue indeed,with customer tools pretty troublesome to resolve.Do you have a possibility to assign static WAN ip address/netmask/gw/dns to Sense router?.If yes, you could try that.I do not know if there's an option to run sense in debug mode to discover issues like this instead of basic reverse engineering.

 

FormerMember
Not applicable

Re: Sense losing internet connection

WAN provider is only providing dynamic ip config.

Can change dns servers, but they do not have any affect on the issue.