The app is now available in the app store, keep giving feedback to us. Hopefully this issue has been resolved permanently.
Just a reminder, if the connectivity was permanently lost you need to reset and do setup again to recover.
I will do a reset today and report back.
And to others, create a screenshot of your settings, i.e. open ports etc as they also need to be edited once more. I forgot to take screenshot last time i did a factory reset.
All is well with app update, but now have New symbol on my display ...two dashes on each side of two forward slanting vertical bars.....sort of like this:
- -/ /- -
not in manual.....what does that mean ??
So is this a new glitch with the new update ? I downloaded the new app, Factory reset the Sense, forgot all info, re-established a new network, and now I intermittently get the above symbol. Main router and Sense units are in exactly the same location as before. Any ideas why I am now losing internet Service with the updates installed ?
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Hi, first of all, thank you for the feedback on what did happen! I´m glad to see that you did take time to look into it!
+ 1 for F-Secure from me on that part! (I have been a true follower since I got F-Secure in my hands first time when I got Bachelor's degree back in 2006, and have also brought your products into the company where I work. I work as a Teamleader for a multi country Service Desk team)
Back on the topic of this thread, I did update the app yesterday, and also did a Factory Reset of the router.
Working fine at the moment, but it does take time to do all the geeky config, ports & icons on the connected devices etc.
I updated the app yesterday, and did a soft reset to the router. After that everything seems to work normally. So I suppose soft reset was enough, instead of a factory reset?
Soft reset is the PREFERRED method as it preserves the current firmware and is a more light-weight process, factory reset (the one you do while powering on) should only be used in case all other courses of action fail.
In both cases the firmware will update during setup, this is to guarantee that you get the latest no matter what.
Well this worked for almost 24 hours, but the same issue is back. Only my phone is listed as connected device, and the other 16 is not connected. Even tho they have wifi or lan. I have internet access on my NAS and iPad.
I did remove data from app and did a factory reset yesterday.
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