If you have already bought a SENSE subscription before it was part of TOTAL, we are happy to inform you that we will renew your SENSE subscription for free after the first year, and it will remain free for the foreseeable future. We will notify you well in advance if this changes.
Your SENSE app currently shows the subscription validity period until a specified date. As the subscription will change to an ongoing subscription, the validity date of your subscription will no longer be visible.
Some customers may, however, see a validity period set in the app in the distant future. This date is there for technical reasons only and does not necessarily reflect an actual time period for the subscription.
We kindly ask you to update your SENSE app if you do not have automatic updates set. If you are running an unsupported operating system version, such as Android 4, and there are no app updates available any more, we recommend upgrading your device.
This change in the subscription will also force a firmware update in your SENSE router, followed by a reboot as usual.