If you have already bought a SENSE subscription before it was part of
TOTAL, we are happy to inform you that we will renew your SENSE subscription
for free after the first year, and it will remain free for the foreseeable
future. We will notify you well in advance if this changes.
Your SENSE app currently shows the subscription validity period until a
specified date. As the subscription will change to an ongoing subscription, the
validity date of your subscription will no longer be visible.
Some customers may, however, see a validity period set in the app in the
distant future. This date is there for technical reasons
only and does not necessarily reflect an actual time period for
We kindly ask you to update your SENSE app if you do not have automatic
updates set. If you are running an unsupported operating system version, such
as Android 4, and there are no app updates available any more, we recommend
upgrading your device.
This change in the subscription will also force a firmware update in
your SENSE router, followed by a reboot as usual.