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SENSE Android app cannot connect to the SENSE router when FREEDOME VPN is on

Symptoms

After upgrading your SENSE Android app to version 1.0.988, the app cannot connect to the F-Secure SENSE router when F-Secure FREEDOME VPN is on. When you turn off FREEDOME VPN, the app can connect to the SENSE router without issues.

Diagnosis

We are currently investigating the issue.

Solution

If you encounter this issue, add the SENSE app to the list of apps bypassing VPN:
  1. Open the FREEDOME app.
  2. Go to Settings > Apps bypassing VPN.
  3. Tick F-Secure SENSE to add the app to list of apps bypassing FREEDOME VPN.

Now F-Secure SENSE connects to the internet directly, bypassing FREEDOME's protection features.

Note: If you are using a mobile VPN client other than F-Secure FREEDOME and experience the same type of compatibility issue, the solution provided in this article may solve the problem.

Pricing & Product Info

For product info and pricing please go to the F-Secure SENSE product page

Version history
Revision #:
4 of 4
Last update:
‎02-10-2018 03:47 PM
Updated by:
 
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