SENSE Android app cannot connect to the SENSE router when FREEDOME VPN
Note: If you are using a mobile VPN client other than F-Secure FREEDOME
and experience the same type of compatibility issue, the solution provided in
this article may solve the problem.
After upgrading your SENSE Android app to version 1.0.988, the app
cannot connect to the F-Secure SENSE router when F-Secure FREEDOME VPN is on.
When you turn off FREEDOME VPN, the app can connect to the SENSE router without
We are currently investigating the issue.
If you encounter this issue, do one of the following options:
Add the SENSE app to the
list of apps bypassing VPN:
Open the FREEDOME app.
Settings > Apps
F-Secure SENSE to add the app to list of apps bypassing
Now F-Secure SENSE connects to the internet directly, bypassing
FREEDOME's protection features.
Switch off FREEDOME VPN
temporarily. This will allow your SENSE Android app to connect to the router.
Attention: Remember to turn your VPN back on when you do
not need to use the SENSE app anymore.