Sincere apologies to hear that you are having connectivity issue on your SENSE router.
We would like to take a diagnostic log from this device so we could trace the root cause. Be rest assured that we will follow up with you on this until resolution. Therefore, I will be escalating this post to our support then we will email you shortly and follow up until resolution.
If you do not receive any email from us in few hours, please check your community inbox for any message and kindly reply to us promptly.