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I already have another F-Secure product installed. Is it compatible with SENSE?

F-Secure SENSE uses a three-layer protection system consisting of the SENSE router, the SENSE app, and the F-Secure Security Cloud. The F-Secure SENSE app provides extra security features to protect your devices both at home and on the go.

If you have other F-Secure products installed and have purchased SENSE or are thinking of purchasing SENSE, please consult this guidance on their compatibility with the SENSE app.

Note: At present, the SENSE app is only available in English.

F-Secure SAFE & SENSE

  • For Windows PC and Mac users of SAFE, keep F-Secure SAFE installed. On your Windows PC and Mac, you do not need to install the SENSE app. The SENSE app and SAFE both give you comprehensive protection against online threats, but SAFE contains a few extra features such as additional family protection.

  • For Android users of SAFE, you only have to install the SENSE app if you wish to use that device to set up and manage your SENSE network. If you only wish to protect that device, you do not need to install SENSE, and can keep using the SAFE app for protection.

  • For iOS (iPhone and iPad) users of SAFE, you only have to install the SENSE app if you wish to use that device to set up and manage your SENSE network. If you only wish to protect that device, you do not need to install SENSE, and can keep using the SAFE app for protection.

Note: Should your SAFE subscription expire within one year of purchasing SENSE, you are eligible for a free renewal of your SAFE subscription. Your SAFE subscription will be renewed and valid until your initial 12-month SENSE subscription expires. Contact our Customer Support with your SENSE serial number at hand (found on the back of your SENSE router) to receive your subscription renewal.

F-Secure INTERNET SECURITY & SENSE

F-Secure SENSE provides the same security features as INTERNET SECURITY. Therefore, we recommend you do the following:
  1. Keep using F-Secure INTERNET SECURITY until your subscription ends, but do not renew it.
  2. Once your subscription ends, uninstall INTERNET SECURITY.
  3. With your Windows PC connected to the SENSE router, navigate your web browser to
    http://sense.router
  4. Follow the instructions to install the SENSE app.

Note: During the time between uninstalling INTERNET SECURITY and installing the SENSE app, we advise you to browse the web with caution, as your computer may be vulnerable to threats.

F-Secure FREEDOME VPN & SENSE

You can continue using FREEDOME alongside the SENSE app to protect your privacy on all supported devices.

Note: Android users must turn FREEDOME off momentarily during setup while pairing their device with the SENSE router, and when you want to access the SENSE app. Alternatively, Android users can whitelist their SENSE WiFi network by adding it to the FREEDOME Trusted Wi-Fi networks.

F-Secure TOTAL & SENSE

If you have purchased F-Secure TOTAL, you can continue using SAFE and FREEDOME.

Note: Should your TOTAL subscription expire within one year of purchasing SENSE, you are eligible for a free renewal of your TOTAL subscription. Your TOTAL subscription will be renewed and valid until your initial 12-month SENSE subscription expires. Contact our Customer Support with your SENSE serial number at hand (found on the back of your SENSE router) to receive your subscription renewal.

Please also refer to the SAFE and FREEDOME sections above for more details.

If this article does not answer your questions, please contact our Customer Support.

Pricing & Product Info

For product info and pricing please go to the F-Secure SENSE product page

Version history
Revision #:
31 of 31
Last update:
‎19-10-2017 01:25 PM
Updated by:
 
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