Sometimes things can go wrong. Maybe you lost power temporarily, the
Internet is down, the connection seems too slow, or maybe the SENSE app or
router crashed. There are a handful of ways to ﬁx the situation.
Note: If you need help during the setup, tap the ? icon in the app to
get more information.
To troubleshoot problems, do as follows:
If you feel that your connection is slow, you may need to restart
the SENSE router. To restart the router, unplug the power cord and plug it in
If things are still not working out, try resetting your SENSE
router and restart the SENSE app.
Note: There are two types of resets in SENSE: soft and factory reset.
Both the soft reset and the factory reset wipe all your settings, so you will
need to reconnect your devices to the SENSE network. Also, the factory reset
restores the SENSE router to its original firmware version.
Reset your SENSE router.
For more information about the two reset alternatives, see
the related links below.