Error 0x000007b when installing Sense on Windows 10

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Error 0x000007b when installing Sense on Windows 10

Good Morning everyone,

 

I am currently setting up my new F-Secure Sense on my devices. Unfortunately, I'm unable to install the Windows Application on my notebook. I've downloaded the file vie sense.router, but upon exectution an 0x000007b error dialog pops open. If I run the setup as admin nothing happens (it also not shown in the task manager). I've tried using the setup-file that worked perfectly fine on my other computer, but again the same issue.

My notebook is a DELL XPS13 running Windows 10 Pro x64 (Version 1709 Build 16299.125).

Any help would be appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: Error 0x000007b when installing Sense on Windows 10

Hello,

 

Sorry for my reply.

Based on some articles from web:

For example, F-Secure also with such 'dependencies' about libraries:

https://community.f-secure.com/t5/F-Secure-SAFE/Missing-MSVCP1X0-dll-causes-F/ta-p/87474

 

Maybe good to contact their direct F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

Like potential ask about what certain "Microsoft Visual C++ Redistributable Package" versions are required. OR just like investigation about other proper reasons for "0x000007b"

 

Thanks!

1 REPLY 1
Superuser

Re: Error 0x000007b when installing Sense on Windows 10

Hello,

 

Sorry for my reply.

Based on some articles from web:

For example, F-Secure also with such 'dependencies' about libraries:

https://community.f-secure.com/t5/F-Secure-SAFE/Missing-MSVCP1X0-dll-causes-F/ta-p/87474

 

Maybe good to contact their direct F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

Like potential ask about what certain "Microsoft Visual C++ Redistributable Package" versions are required. OR just like investigation about other proper reasons for "0x000007b"

 

Thanks!