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I have problems with setting up Sense against my 5GHz network, in fact it will not find it at all, despite the fact that my laptop is up and running on the 5GHz network without problem.
Also after about 40 minuter the Sense loose conntact with my moblie and says: "SENSE router not reached" although my mobile has not move more than 3 meters from the routers, both SENSE and my WiFi.
I my mobile I have settning for WiFi to Keep the WiFi all the time.
Please advice if anyone have a suggesting
May I know what is the OS of your mobile device?
Quick update on your post from the product team: SENSE only supports 2.4 GHz wifi upstream.