wont install

Scholar

wont install

Hi

As a virgin media customer, I am trying to download the internet security and when I click to install and add a device it wont then go any further.  I have uninstalled all virgin media programs and any other possible.

 

Can you advise?

 

 

9 REPLIES 9
Advocate

Re: wont install

Have you checked your download folder? You can see an example installation here:

http://community.f-secure.com/t5/Security-for-PC/How-to-install-security-products/ta-p/35115

Scholar

Re: wont install

Thanks for the reply but it doesnt even get that far as downlaoding, im asked to name device and then when you click add it say "error try again in a moment" unfortunately this has been going on for two days now.

 

 

Advocate

Re: wont install

You mean a webpage message telling you to try again in a moment? Sounds strange

 

I would try with entering a simple device name without any strange characters in it. If that doesn't work I would try with another browser(if you have a second browser). And if that doesn't work I would try from another computer.

 

I hope some of that helps.

Novice

Re: wont install re error note

 
Novice

Re: wont install

keeps coming up with error message from virginmedia re:nodes missing please get copy

Novice

Re: wont install

please help a 70 year old geriatrick virginmedia i can get as far as install then message comes up re-nodes and wont install okplease help tell me in a child like fasion many thanks

Advocate

Re: wont install

"keeps coming up with error message from virginmedia re:nodes missing please get copy"

 

Is the error message from Virginmedia? If so, I don't know how to help you unfortunately.

 

Maybe you can find some useful information in this thread about Virgin Media customers introduced to F-Secure Safe:

http://community.f-secure.com/t5/Security-for-PC/Hi-and-how-from-F-Secure-Safe-to/td-p/35107

Superuser

Re: wont install

I'm not sure what that 'nodes' error means, but have you uininstalled Virgin Media?  If not, I can only suggest the procedure that we've been recommending, which is to first uninstall Virgin Media Security, using the uninstall tool found here:

 

http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393

 

Then install F-Secure via the download link and instructions given on the Virgin Media page.

 

 

Superuser

Re: wont install

Did any of you find a resolution to this problem? If so, it would be useful to know, so as to help others in the same situation.