where is my f secure gone from my lap top please

[RajAmlani]

i had f seure on my laptop valid till 26/4/2019

please help me reinstall  

[Ukko · Accepted solution]

Hello,

Sorry for my reply. I am only an F-Secure user (their home solutions).

Should be possible to do so by next steps:

-> to login with your credentials at My F-Secure portal:

• https://my.f-secure.com

-> then to choose "Add device/Install" and get installer with further common installations steps.

There are Knowledgebase articles about installation flow:

• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187
• https://community.f-secure.com/t5/F-Secure-SAFE/How-to-install-F-Secure-SAFE-on/ta-p/81415

(Windows)

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• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80882
• https://community.f-secure.com/t5/F-Secure-SAFE/How-to-install-F-Secure-SAFE-on/ta-p/82026

(Mac)

Thanks!

[Jaims]

Hi @RajAmlani

Your F-Secure SAFE subscription is still valid but might have been accidetally removed during an upgrade or by another conflicting antivirus.

Ensure there is no other antivirus running while  you reinstall SAFE on your PC. Remember to release the license before you proceed with the reinstallation.