virus and spyware protection malfunction
hi
since 29/7/18 i have been receiving the subject message about every 22 minutes .
it tells me to restart my computer ,which clears the problem for about 22 mins .
so every 22 mins i have to reboot my pc .
i am running windows 10 home .
any help to solve this problem would be greatly appreciated
regards
john
ps i do not have rapport software installed , which seemed to be a problem in the past
Comments
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Hello,
I think that most useful option is to contact their direct official F-Secure Support Channels (chat as example):
Just as own tries to investigate more -> maybe good to add some more information like:
-> does it twenty two minutes of idle is also enough?
With meanings: after restart system and do not use it (just idle state) twenty two minutes - what is result? """virus and spyware protection malfunction"""?
-> does it indeed such trouble is reproduced one month already?
since 29/7/18 i have been receiving
or did you mean that it started only today?
-- if "one month" - does 'reinstall F-Secure" is option (with clean up by their F-Secure Uninstallation Tool before installing and after uninstalling)?
-- if "one day" (and trouble is reproduced with system idle state) - maybe good to doublecheck that all of potential updates are installed (system updates, third-party background updates and own F-Secure updates). Possible to check list of F-Secure updates by rightclick F-Secure tray-logo and choose "Check updates" (or Open common settings).
Also, maybe it is good to know your system/OS and version of F-Secure solution.
Thanks!
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after contacting f-secure, they informed me that talktalk have their own tech. support.
so after an online chat, i uninstalled the f-secure software, logged on to talktalk, released the existing license for my desktop, and downloaded the f-secure software again.
touch wood the problem jas gone.
hope this helps
regards
john
