Question What has happened to My F-Secure Portal?
Answer My F-Secure Portal has been discontinued on the 30th of May 2013. The closure of the My F-Secure Portal has no effect on any of our products or any of your subscriptions. The closure of the My F-Secure Portal has little to no effect on most users. The only difference is that the button My F-Secure is not accessible anymore from the navigation.
You can still log in to the Community and use our website and services as you did before. For more details about the discontinuation of the My F-Secure Portal, check out this discussion thread.
Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure SAFE software package that you purchase. The extension is...With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet...Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web...
Question I have forgotten the security code of my mobile device. What can I do to restore it?
Answer The security code protects your application settings and enables you to send remote commands to your lost device. If you have forgotten your security code, follow the instructions below.
Once the Security code window is displayed, click the I have forgotten my security code link located under the Enter security code field. The Security code reset window opens.
Click OK. In a while, you will receive an e-mail containing a link to set your security code.
Click on the link in the e-mail, or copy and paste the link into your web browser's address field.
Your device will soon be unlocked and antitheft settings will be reset. Remember to reconfigure the antitheft after the reset to keep your device safe.
Question How can I lock my Android device remotely?
Answer If you have lost your mobile device or it has been stolen, you can lock it remotely to prevent anyone from using it. This requires, however, that you have set up the remote Anti-Theft.
When you lock your device remotely, it cannot be used without your permission.
To lock your lost or stolen device:
Send the following SMS message to your device: #LOCK#<security code> (Example: #LOCK#abcd1234 )
The locked device can be unlocked only with the screen unlock pattern, pin or password that you have specified.
Question How can I locate my Android device?
Answer You can locate your lost mobile device by sending an SMS message to the lost device.
Make sure that you have turned on GPS in your device to receive the location information. If necessary, consult your device documentation to find out how to turn on GPS.
To locate your device:
Send the following SMS message to your device: #LOCATE#<security code> (Example: #LOCATE#abcd1234 )
Anti-Theft replies with an SMS message that contains the latest location of the device.
Tip: To make sure that the feature works correctly, we recommend that you send a test locate message to your device after you have set it up.
Note: Anti-Theft does not store any location data. The only location information is in the SMS text message that is sent to you.
Question How can I take Antitheft into use in a device running on Android?
Answer To take Anti-Theft into use:
Open the application.
In the main view, tap Antitheft > Turn on.
You must activate device administrator to use Antitheft, if it isn't already activated. Tap Continue and Activate.
The "Set up screen lock" dialog opens. Before you can use Antitheft in your Android mobile device, you need to enable the screen lock in your mobile device. Tap Continue. Note: If you are already using a screen lock steps 4 and 5 are skipped.
The "Screen unlock settings" screen opens. Select a locking method and tap Continue/Confirm. For more information, consult the documentation that came with your device.
The "Set security code" dialog opens. Enter your security code, tap Continue. Type it again to make sure you entered it correctly. Note: The security code must be at least 5 characters long.
Enter an email address where we will send the security code reset instructions if you forget your security code.
Enter your trusted phone number where a notification will be sent if the SIM card of your current device is changed. You can also set it later. Tip! Instead of typing, you can select a phone number from your device's phone book.
Tap Continue. Note that Antitheft locate command requires location services to work. If location services are not on, turn them on.
Important: If your device is stolen, we strongly recommend that you change your Google account password.
Question How can I find out the version of my Mobile Security for Android?
Answer To find out what version of Mobile Security for Android your device is using:
Open the application.
Tap the main menu in the top-left corner of the screen.
The About page displays, e.g. the version of the Mobile Security for Android application.