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F-Secure SAFE: Internet security for all devices

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Banking Protection adds another layer of security when banking online and/or carrying out online money transactions.
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Our Windows XP support for F-Secure SAFE and F-Secure Internet Security came to an end in June 2016, after providing an extended period of support for...
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Follow these steps if you want to uninstall the SAFE or Mobile Security app from your Android device.
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Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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This is a short explanation about the support options for F-Secure SAFE customers.
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for PC and Internet Security.
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Question What has happened to My F-Secure Portal? Answer My F-Secure Portal has been discontinued on the 30th of May 2013. The closure of the My F-Secure Portal has no effect on any of our products or any of your subscriptions. The closure of the My F-Secure Portal has little to no effect on most users. The only difference is that the button My F-Secure is not accessible anymore from the navigation. You can still log in to the Community and use our website and services as you did before. For more details about the discontinuation of the My F-Secure Portal, check out this discussion thread.  
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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Automatic updates are turned on as soon as you install the F-Secure software. When your computer is connected to the Internet, the F-Secure product...
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When you have renewed your F-Secure Internet Security or Anti-Virus for PC subscription, you can activate the new subscription key sent to you in the...
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The gaming mode frees up more system resources to handle games that are running on your computer by reducing the product's impact on your computer's...
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This article only applies if you have opted to renew your F-Secure SAFE subscription manually. If your subscription is reaching an end, and you have...
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Browsing Protection by F-Secure is a browser extension/add-on that is part of the F-Secure SAFE software package that you purchase. The extension is...With the extension enabled in your browser, Browsing Protection (known as Safe Browsing on mobile devices) ensures safe browsing and safe internet...Browsing Protection also blocks harmful and suspicious websites to ensure the safety of your computer and personal data. For example, unwanted web...
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The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to...
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Before you start installing F-Secure SAFE, make sure that:
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DNS hijacking or DNS redirection is the practice of rerouting your Internet browsing so that the traffic can be monitored, controlled, or redirected – for example to fake banking sites without you noticing it. Typically, DNS hijacking can happen in two ways; your devices are infected with DNS changer malware, or vulnerabilities in your home router software allowing hijackers to take control of your home router.   DNS changer malware Malware can have various functionalities. Most of the malware in circulation at the moment have some form of business logic that typically relies on a large number of infected devices. The effect is that, instead of the normal ads available on the web sites, you would see something else. This allows DNS changing malware criminals to generate large sums of money with the ‘altered’ ads and the links you are clicking on.   Vulnerabilities in your home router software DNS hijacking is possible by taking your home router in control. This method utilizes the vulnerabilities in your home router software. Old firmware versions have bugs, vulnerabilities, or design flaws which allow hijackers to creep into your home and into your router box. The effect is similar whereby normal ads displayed on the web sites are masked with fake ones.   Impact of DNS hijacking Altered advertising – less dangerous but more annoying as you may see porn ads on normal pages you visit with the family PC. Advertising space is used to show notifications or warnings that may trick you into doing things that you are not supposed to. Total redirection to a fake website where your Internet usage is spied on to collect personal information, usernames and passwords, or even banking credentials.
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This article lists the system requirements for F-Secure SAFE for all supported operating systems.
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Before you start installing F-Secure SAFE, make sure that:
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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The Browsing Protection extension does not automatically install after installing SAFE on your PC.
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We don't recommend you to turn off the security features as this will leave your computer open to attacks. However, should you need to turn off all...
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Question I have forgotten the security code of my mobile device. What can I do to restore it? Answer The security code protects your application settings and enables you to send remote commands to your lost device. If you have forgotten your security code, follow the instructions below.   Once the Security code window is displayed, click the I have forgotten my security code link located under the Enter security code field. The Security code reset window opens. Click OK. In a while, you will receive an e-mail containing a link to set your security code. Click on the link in the e-mail, or copy and paste the link into your web browser's address field. Your device will soon be unlocked and antitheft settings will be reset. Remember to reconfigure the antitheft after the reset to keep your device safe.
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If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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Yes. All supported versions (12.1 or newer) of F-Secure security products are automatically brought over when you upgrade from Windows 7, 8 or 8.1....
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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Question What do I do if I get a Blue Screen when installing F-Secure security product to a Windows 10 system? Answer On a fresh Windows 10 system In case of a Blue Screen when installing F-Secure security product to a Windows 10 machine: Boot the computer in Safe mode with networking. Download and run the Uninstallation Tool for Windows. You can download the tool here. Once done, boot the computer in Normal mode. Check and install any pending Windows Updates. Reinstall the F-Secure security product. During OS upgrade If you get a Blue Screen during a Windows 10 upgrade, the operating system upgrade fails and returns to its original state. In such rare cases: Uninstall the F-Secure application manually. Perform the Windows 10 upgrade. Reinstall the F-Secure security product.
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When Virus protection is turned on, it scans your computer for malware automatically without asking you any questions. By default, the product handles...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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In this video, we are going to show you how to install F-Secure SAFE on your PC.
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Finder, or previously known as Anti-Theft, is a feature in F-Secure SAFE that adds a number of security layers to your Android and iOS devices. With...
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This article lists the system requirements for F-Secure Internet Security for all supported operating systems.
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Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. The...
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Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting screen time limits, blocking...
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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When Banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payment will...
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Question What web browsers does Banking protection support? Answer Banking protection supports the following web browsers:       Internet Explorer 9 and newer,     Firefox, two latest major versions,     Chrome, two latest major versions.       This article in other languages: Finnish, Swedish, German, French, Japanese, Italian, Danish, Norwegian, Dutch, Polish
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A network installer is typically smaller in size resulting in a quicker initial download. It takes over the downloading of additional components, thus...
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When you renew F-Secure Internet Security on our eStore, the subscription key is displayed on the Order Confirmation page at the end of the order...
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Keep a closer eye on your child's online activity, and set device limits and restrict content via Parental Controls.
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Go to the Browsing Protection tab. At the bottom of the window, click on the View web site exceptions link.
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Question How can I lock my Android device remotely? Answer If you have lost your mobile device or it has been stolen, you can lock it remotely to prevent anyone from using it. This requires, however, that you have set up the remote Anti-Theft.   When you lock your device remotely, it cannot be used without your permission.   To lock your lost or stolen device: Send the following SMS message to your device: #LOCK#<security code> (Example: #LOCK#abcd1234 ) The locked device can be unlocked only with the screen unlock pattern, pin or password that you have specified.
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Question How can I allow an application that DeepGuard has blocked? Answer Sometimes DeepGuard may block a safe application from running, even if you want to use the application and know it to be safe. This happens because the application tries to make system changes that might be potentially harmful. You may also have unintentionally blocked the application when a DeepGuard pop-up has been shown.   To allow the application that DeepGuard has blocked:   Click the product icon in the system tray to open the main user interface. Click the Tools tab and  Application permissions. The Monitored applications list is shown. Find the application that you want to allow. Note: You can click column headings to sort the list. For example, click the Permission column to sort the list into groups of allowed and denied programs. Right-click the Permission column and select Allow from the pop-up menu. Click Close. DeepGuard allows the application to make system changes again.   This article in other languages: Finnish, Swedish, German, French, Japanese, Italian, Danish, Norwegian, Dutch, Polish
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Question How can I locate my Android device? Answer You can locate your lost mobile device by sending an SMS message to the lost device.   Make sure that you have turned on GPS in your device to receive the location information. If necessary, consult your device documentation to find out how to turn on GPS.   To locate your device: Send the following SMS message to your device: #LOCATE#<security code> (Example: #LOCATE#abcd1234 ) Anti-Theft replies with an SMS message that contains the latest location of the device.   Tip: To make sure that the feature works correctly, we recommend that you send a test locate message to your device after you have set it up.   Note: Anti-Theft does not store any location data. The only location information is in the SMS text message that is sent to you.
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Our Windows Vista support for F-Secure SAFE and F-Secure Internet Security is coming to an end on 30th June 2017, after providing an extended period...
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Question How can I take Antitheft into use in a device running on Android? Answer To take Anti-Theft into use:   Open the application. In the main view, tap Antitheft > Turn on. You must activate device administrator to use Antitheft, if it isn't already activated. Tap Continue and Activate. The "Set up screen lock" dialog opens. Before you can use Antitheft in your Android mobile device, you need to enable the screen lock in your mobile device. Tap Continue. Note: If you are already using a screen lock steps 4 and 5 are skipped. The "Screen unlock settings" screen opens. Select a locking method and tap Continue/Confirm. For more information, consult the documentation that came with your device. The "Set security code" dialog opens. Enter your security code, tap Continue. Type it again to make sure you entered it correctly. Note: The security code must be at least 5 characters long. Tap Continue. Enter an email address where we will send the security code reset instructions if you forget your security code. Enter your trusted phone number where a notification will be sent if the SIM card of your current device is changed. You can also set it later. Tip! Instead of typing, you can select a phone number from your device's phone book. Tap Continue. Note that Antitheft locate command requires location services to work. If location services are not on, turn them on. Important: If your device is stolen, we strongly recommend that you change your Google account password.
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