When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.
There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected":
Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning
Follow the steps below one by one, and check after each step to see if it resolved the issue:
Restart the computer.
After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved.
Check Windows updates
If needed, run the updates
Perform a manual update on the product. Make sure your computer is connected to the Internet.
Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates.
Re-start F-secure SAFE/Internet Security
Open F-Secure SAFE or Internet Security. Click Tools Click Turn off protection features Re-start PC
Uninstall and reinstall the product. It may be malfunctioning.
F-Secure SAFE installation instruction F-Secure Internet Security installation instruction
Article no: 000001155
When your F-Secure Internet Security subscription is at the renewal stage, renewal reminders pop up in the product, and you also receive email...These reminders are triggered based on the purchase date of the product, not on the date when you installed the product and activated your...
I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active.
This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue:
Check for updates
Open F-Secure SAFE. Click Tools. Click Check for updates.
Add the URL to website exceptions
Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK.
Turn on "Do not interrupt my current Internet connections"
Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections.
Article no: 000014954
Can F-Secure Mobile Security be installed on iOS devices?
No. F-Secure Mobile Security is only supported on Android, therefore can only be installed on Android devices. If you would like to install a security solution on your iOS devices, we recommend F-Secure SAFE.
Article no: 000001801
I have renewed my F-Secure SAFE license, but my device shows license expired.
You might have purchased a subscription for a different product. Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you.
Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac
If the product installed is the correct product for the subscription purchased:
Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers.
If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:
Log out and Log in to My F-Secure in SAFE Windows PC.
Click on your name at the top-right of SAFE window. Click Log out. Click Continue. Click Log out. SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it. A login window will appear. Enter your My F-Secure email and password and click Log in. A message appears, "Hi <name> You are setting up protection for yourself." Click Continue. Subscription is now updated.
Uninstall and reinstall F-Secure SAFE on your phone:
Uninstall F-Secure SAFE app.
Go to App Store or Google Play Store.
Install F-Secure SAFE.
Login using the correct account.
F-Secure SAFE is now activated.
Uninstall and reinstall F-Secure on your Mac:
Open Finder, and click on Programs / Application.
Open the F-Secure folder.
Run Uninstall F-Secure SAFE.
After the uninstallation, restart the Mac.
Release the previous installation license from My F-Secure so that you can reuse the same license again.
Install F-Secure SAFE on your Mac.
Article no: 000001358
The error you receive is due to an outdated version of MacOS. F-Secure SAFE supports version 10.12 (Sierra) or newer. To update your operating system to the latest version:
Click the Apple icon on the top-left corner of the screen. Click About this Mac. Select Software Update.
Allow your Mac to update itself to the latest MacOS version. Once completed, restart your Mac and proceed to install F-Secure SAFE.
Article no: 000013419
I was prompted to enter a security code when trying to change the settings for Parental Control. What should I do?
The security code refers to the code that you set during the configuration wizard or when setting up Anti-Theft. Once a valid security code is entered, changes to the Parental Control settings are accepted.
When Parental Control is in use, you have to enter the security code always when trying to access any settings. When Parental Control is disabled, the security code will not be prompted for other settings except for Anti-Theft.
If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...