F-Secure SAFE / Internet Security / Anti-Virus

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When Banking Protection is activated on your computer, this feature offers a preventative layer to some of the techniques cyber criminals use to...
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Our email reminders are sent by our eCommerce partner, Cleverbridge. If you keep receiving email reminders even though you have renewed your...
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Finder, or previously known as Anti-Theft, is a feature in F-Secure SAFE that adds a number of security layers to your Android and iOS devices. With...
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Security Cloud is an online service which provides rapid response against the latest internet-based threats.
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Parental Control is a feature within F-Secure Internet Security and Mobile Security for Android that helps you keep your children safe on the Internet...
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The gaming mode frees up more system resources to handle games that are running on your computer by reducing the product's impact on your computer's...
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F-Secure SAFE is a security service you can install on your computer, smartphone or table to protect yourself and your loved ones against various...
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Family Rules is a centrally-managed parental control feature that lets you look after your family's well-being by setting screen time limits, blocking...
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Browsing Protection (known as Safe Browsing on mobile devices) blocks harmful and suspicious websites to ensure the safety of your computer and...It also adds a reputation rating icon before each link on your search result page, even when HTTPS is used. This helps you avoid harmful and...For Windows and Mac, Browsing Protection by F-Secure is a browser extension (add-on) that is part of F-Secure SAFE. The extension is available for...When the extension is switched on in your browser, Browsing Protection keeps your browsing and internet banking safe by supporting both encrypted...
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Banking Protection adds another layer of security when banking online and/or carrying out online money transactions.
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App Control is a feature that is part of the Family Rules functionality in F-Secure SAFE. App Control is currently only available for F-Secure SAFE...
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When you have F-Secure SAFE installed, the website safety ratings categorize the search results and give an indication how safe or potentially...
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The data counter displays information about how the product is protecting you and your computer. The counter is at the bottom of the main product view...
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Before installing the product, make sure your computer meets the following system requirements.
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This article lists the system requirements for F-Secure SAFE for all supported operating systems.
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This article lists the system requirements for F-Secure Internet Security for all supported operating systems.
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F-Secure SAFE supports the below list of browsers.
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By using Content filtering in Family Rules, you can block access to several content types. The various content types are explained in the following...
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By using Parental control, you can block access to the several content types. The various content types are explained in the following table.
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This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for PC and Internet Security.
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This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for Mac.
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F-Secure SAFE subscriptions are based on the number of devices you want to protect and the length of time you choose for your subscription; for...
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This is not necessary. Virus and spyware scanning includes real-time scanning, which means that your computer is scanned for viruses in real time. Our...
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When you renew F-Secure Internet Security on our eStore, the subscription key is displayed on the Order Confirmation page at the end of the order...
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In this video, we are going to show you how to install F-Secure SAFE on your PC.
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In this video, we are going to show you how to download and install F-Secure SAFE on a Mac computer.
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In this video, we are going to show you how to download and install F-Secure SAFE on your iPhone or iPad.
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In this video, we are going to show you how to install F-Secure SAFE on your Android device.
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Our Windows Phone (7, 8, 8.1) and Windows 10 Mobile support for F-Secure SAFE is coming to an end on 31.12.2017. This is due to a small and declining...
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In this video, we’re going to show you how you can protect your child’s PC with F-Secure SAFE. We’re also going to show you how you can set up time...
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In this video, we’re going to show you how you can protect your child’s Android device with F-Secure SAFE. We’re also going to show you how you can...
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This is a short explanation about the support options for F-Secure SAFE customers.
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Due to changes in Google's User Data and Permissions policies in October 2018, some of the features currently supported in F-Secure SAFE for Android...
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To ensure that F-Secure SAFE gives you the best protection, we regularly upgrade the software. These upgrades that take place silently in the...
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Android 4.x support for F-Secure SAFE, as well as support for earlier Android 4.x operating system versions has come to an end in February, 2018. The...
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The F-Secure SAFE app sends you notifications on certain app activities. For best protection, we recommend to keep the default settings on.
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When your F-Secure Internet Security subscription is at the renewal stage, renewal reminders pop up in the product, and you also receive email...These reminders are triggered based on the purchase date of the product, not on the date when you installed the product and activated your...
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Issue: Firefox blocked or disabled Browsing Protection. Error message - could not be verified for use in Firefox and has been disabled Resolution: This is a bug triggered on 4th May 2019 and currently being fixed by Firefox team. This bug has disabled a lot of add-ons and F-Secure is one of them. A temporary workaround has been released: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/ Article no: 000011784
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Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or;  selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:  Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014
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Issue: I can't install F-Secure SAFE on my Mac. I get the error "There was an error reading the package. JavaScriptError". Resolution: The error you receive is due to an outdated version of MacOS. F-Secure SAFE supports version 10.12 (Sierra) or newer. To update your operating system to the latest version: Click the Apple icon on the top-left corner of the screen. Click About this Mac. Select Software Update. Allow your Mac to update itself to the latest MacOS version. Once completed, restart your Mac and proceed to install F-Secure SAFE. Article no: 000013419
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Issue: Can F-Secure Mobile Security be installed on iOS devices? Resolution: No. F-Secure Mobile Security is only supported on Android, therefore can only be installed on Android devices. If you would like to install a security solution on your iOS devices, we recommend F-Secure SAFE. Article no: 000001801
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Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that  empty your browser cache and try again. If the problem still persists, contact Customer Care. If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue: Check for updates Open F-Secure SAFE. Click Tools. Click Check for updates. Add the URL to website exceptions Open F-Secure SAFE. On the Antivirus page, click Settings. Click Secure Browsing. Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link. To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked. Click OK. Turn on "Do not interrupt my current Internet connections" Open F-Secure SAFE. Click Secure Browsing. Scroll down to Banking Protection. Select Do not interrupt my current Internet connections. Article no: 000014954
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Issue: When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected": Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning Follow the steps below one by one, and check after each step to see if it resolved the issue: Restart the computer. After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved. Check Windows updates If needed, run the updates Perform a manual update on the product. Make sure your computer is connected to the Internet. Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates. Re-start F-secure SAFE/Internet Security Open F-Secure SAFE or Internet Security. Click Tools Click Turn off protection features Re-start PC Uninstall and reinstall the product. It may be malfunctioning. F-Secure SAFE installation instruction F-Secure Internet Security installation instruction Article no: 000001155
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Issue: I activated family rules by mistake on an account, how do I deactivate them? Resolution: You can deactivate the F-secure SAFE family rules for a user by doing as follows:     Login to your account on https://my.f-secure.com Click on the user in question Select Time limits  Click the On/Off button to deactivate time limits for this user Select Content filtering Click the On/Off button to deactivate content filtering for this user If you have, by mistake, installed a child profile on your device you can remove the Family Rules by changing the user in the F-Secure Safe application: Select Antivirus -tab  Select Protecting Select Switch profile Log in with your My F-Secure credentials Select Protecting Me     Article no: 000003627
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Issue: I have followed the instructions to activate my new F-Secure Internet Security code after renewing my subscription. However, after I have applied the code, when clicking "Next", nothing happens. Resolution: Make sure you are entering your new code, which you have received after the renewal purchase. If you do not yet have a new code, you can renew your F-Secure Internet Security subscription by following these instructions: https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-renew-F-Secure-Internet/ta-p/109586. If you have the right code, check your network connection. Also check that banking protection isn't on, if you just paid for the renewal of your subscription. Try clicking the "End" button on the banking protection banner if the banking protection doesn't deactivate itself. If none of the above helps, please try reinstalling F-secure Internet Security, and then add your code.  Article no: 000007517
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Issue: E-mail request renewal when F-Secure Internet Security is still valid. I have gotten an email reminder that my Internet Security subscription is running out even though the program says it is valid until next year. Why did I receive the mail that my F-Secure Internet Security subscription is going to expire, even though I have renewed it? Resolution: When the expiration date of your F-Secure Internet Security subscription is getting closer, the product starts reminding you to renew the subscription. The email reminder to renew your subscription is sent based on the purchase date of the product, not on the date when you installed the product and activated the protection. If you keep receiving renewal reminder emails after you have renewed the subscription, you most probably have renewed the subscription by using a different email address. As the system is not able to connect this renewal with your first subscription, it continues to send you email reminders about the expiring subscription to the email address that you used to buy your first subscription. You will receive one last email reminder after the estimated subscription expiry. Article no: 000001734
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Issue: I would like to release or transfer my F-Secure Internet Security license from one Windows computer to another. How do I do this? Resolution: If the computer, from which you want to transfer your F-Secure Internet Security license is still working and in use, you can: Uninstall F-Secure Internet Security via the Windows Control Panel on your computer. If you are not able to find F-Secure Internet Security from the Control Panel, you may use the Uninstallation tool from this link : https://www.f-secure.com/en/web/home_global/support-tools . Download and run the Uninstallation Tool for Windows. Once the box appears, click Start and then choose 'Select what to remove', and then choose F-Secure Internet Security and click Next to run the uninstallation.  Install F-Secure Internet Security with your valid license key to another Windows computer from our download page: https://www.f-secure.com/en/web/home_global/downloads If the old computer, on which F-Secure Internet Security has been installed, is broken or no longer in use, you can transfer F-Secure Internet Security license to another computer as follows: Install F-Secure Internet Security on a new computer and follow the installation instructions. Enter your valid license key when prompted. Select Re-use license when prompted. This releases all your licenses from your F-Secure Internet Security installations and this current installation consumes the first license. Allow the installation to complete. All of your other F-Secure Internet Security installations automatically obtain the available remaining licenses when they are started. If you have F-Secure Internet Security installed on more computers than your current license key allows, the last one to get started will not obtain a license and remain expired. You can uninstall F-Secure Internet Security from this computer.   Article no: 000001184
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Issue: How to allow an application, when my Internet Security or Anti Virus blocks a safe application? Resolution: To allow an application that DeepGuard has blocked: Open the program. Go to Tools > App and file control. Select the Blocked tab. Select the blocked application that you want to allow. Click Allow. Click Yes to confirm that you want to allow the application to be run. Now the application is allowed to be run on the system.  Note: To view all the currently excluded files and applications, select the Excluded tab in the App and file control view. Note: To prevent it from happening again in the future, please inform our Labs about the blocked application. You can also exclude files from being scanned when you are sure that the folder includes applications that are safe. To add files or folders that you want to exclude: Open the program. Go to Tools > App and file control. Select the Excluded tab. Click Add new. Select the file or folder that you want to exclude. Click OK. The selected files, drives or folders are excluded from the future scans. Article no: 000012542
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Issue: F-Secure program (F-secure SAFE/ Anti-Virus) has detected malicious files or viruses but they were not deleted automatically. Resolution: You can open the scanning report and locate the specific files in the following way:  Open F-Secure SAFE Click on Tools Click on Infection report Click on the specific report Open the information from there Find the exact file from finder You can delete the file by moving it to Trash, and then emptying the Trash after that. Be aware, if the mentioned file is an email file - this will remove all your emails if you delete it.  Note: Potentially Unwanted Application detections are common in the Mac OSX environment. F-Secure product only warns about Potentially Unwanted Applications but does not automatically remove them. Regarding the removal, we suggest that you uninstall the application completely from your Mac environment to stop the detection alert. If you want to use the application in your environment, you can exclude those files in the product.   Note: You can exclude only process/applications from scanning, not files. You can run the following commands in Terminal to exclude Outlook Application from scanning: sudo -s echo "/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook" >> /usr/local/f-secure/fsmac/sysconfig/system_daemons launchctl stop com.f-secure.fsavd Restart your computer after running the commands and monitor the CPU usage of the FSAVD process.   Article no: 000004299
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Issue: Every day at the same time I get an alert from Deepguard that it has blocked Powershell.exe Resolution: The most likely scenario is that a piece of malware or potentially unwanted application has created a scheduled task in the Windows task scheduler. This task is ordered to run the Powershell application, which is a part of Windows, with a set of instructions that Deepguard is recognizing as malicious or questionable. Collect an fsdiag-file from the affected computer following these instructions and then contact support with a description of the situation. They will need to analyze the fsdiag-file to suggest further instructions. Article no: 000005016
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